Experience Inc. Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Charlotte, North Carolina. The role is within the publishing industry, focusing on subscription and customer service tasks. The workplace is a fast-paced environment where the primary function is to provide excellent customer service and ensure smooth operations.

Responsibilities:

• Handle customer inquiries, both telephonic and via email, ensuring timely and appropriate responses.

• Serve as a main point of contact for subscribers, managing their subscriptions and addressing any issues.

• Manage customer databases, ensuring accuracy and timely updates.

• Coordinate with periodical mailers and shippers, providing necessary data and ensuring timely shipments.

• Process, pack, and ship orders for merchandise associated with the Publishing House.

• Monitor and manage customer accounts, taking necessary actions as required.

• Perform various administrative tasks as required, ensuring smooth operation of the Publishing House.

• Utilize Microsoft Office and Database Management systems for data entry and record management.

• Handle both inbound and outbound calls, maintaining professionalism and excellent customer service at all times.

• Work in a team-oriented environment, multitasking and managing time effectively under pressure and deadline demands. Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Demonstrated ability in data entry and order entry

• Experience in a call center environment, handling both inbound and outbound calls

• Strong customer service skills, including experience in answering inbound calls

• Excellent email correspondence abilities

• Ability to provide exemplary customer service, resolving customer issues effectively

• Strong communication skills, both verbal and written

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• High level of professionalism and a positive attitude

• Willingness to learn and adapt to new technologies and procedures

• Ability to work both independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .