Experience Inc. Jobs

Description

RH is partnering with a local organization to find a Customer Experience Specialist. This company is committed to providing top-notch products to their valued customers and prides themselves on our great company culture, which fosters growth, flexibility, and a professional yet fun environment. Our team is dedicated to excellence and continuous improvement, making this opportunity a great place to build your career.

In this role, you will handle a high volume of phone calls, assisting customers with troubleshooting and resolving issues related to our product line. Your ability to provide exceptional service and support will contribute to our reputation for outstanding customer care.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls in a professional and courteous manner.

• Provide effective troubleshooting and problem-solving assistance for a variety of product-related issues.

• Maintain a thorough understanding of our products and services to provide accurate information and support.

• Document customer interactions and solutions in our CRM system.

• Collaborate with other departments to ensure customer issues are resolved efficiently.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

• Identify and escalate complex issues to the appropriate team members or departments.

• Maintain a positive and empathetic attitude towards customers at all times.

• Continuously improve product knowledge and stay updated on new products and features.

  Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Previous customer service experience, preferably in a high call volume environment.

Excellent verbal and written communication skills.

Strong problem-solving and troubleshooting abilities.

Ability to remain calm and professional under pressure.

Proficient in using CRM software and other customer service tools.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .