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Microsoft Corporation Customer Engineer, Endpoint Manager in Charlotte, North Carolina

Do you have a passion for Microsoft Endpoint Manager (MEM and Intune) and Microsoft Endpoint Configuration Manager (MECP, formally known as SCCM) and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to manage and secure devices? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Responsibilities

  • Plan and deliver proactive and reactive support including onsite presence as needed (post Covid restrictions).

  • Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

  • Identify and manage goals and opportunities across network environments to improve the health, performance, and availability of the enterprise.

  • Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

  • Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

  • Apply lessons learned for continuous process and delivery improvement for the customer.

  • Engage in meetings with customers and account teams to articulate service offerings.

  • Share and gain knowledge through communities.

  • Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Qualifications

Required Qualifications

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 3 years of experience in at least one of the following technical areas below:

Microsoft Endpoint Manager

  • Mobile device management experience using any enterprise system.

  • Deploying, administering, and supporting Intune, Azure AD, Endpoint Configuration Manger, or Microsoft Enterprise Mobility + Security (EMS).

  • Implementing and troubleshoot issues with App Protection Policies for mobile and windows devices.

  • Implementing and troubleshooting Intune MDM for iOS, Android, and other supported OS’s.

  • Implementing, managing, and troubleshooting Microsoft Windows Desktop OS deployment within an enterprise with Autopilot.

  • Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services, Mobile device configuration and app deployment.

  • Windows 10 OS deployment and update distribution Mobile device management experience using Microsoft Intune or EMS.

Microsoft Endpoint Configuration Manager

  • Strong knowledge of Microsoft Endpoint Configuration Manager, current branch.

  • Windows Software Update Services

  • Working experience with Windows OS deployments via WDS and/or System Center technologies.

  • Experience with Windows Server Update Services (WSUS) or other update deployment techniques.

Other Qualifications

  • Experience migrating to Intune or Configuration Manager.

  • Knowledge about PKI, certificate deployment, and NDES is a plus.

  • Experience with co-management with Configuration Manager and Intune

  • The ability to handle customer critical issues and work in difficult situations.

  • Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.

  • Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.

  • Certification in Microsoft or other Cloud Technologies.

  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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