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Job Description

Insight Global is looking for a Collections Coordinator for one of our beverage and bottling companies in the Charlotte, NC area. This person will be responsible for reviewing and monitoring national, non-national, bottler, military, and smaller customer accounts in order to mitigate cash flow issues (due to the customer's late payments, non-payments, or short payments). This position is responsible for maximizing cash flow and minimizing bad debt or reserve write-offs due to nonpayment by utilizing various SAP tools and Tableau reporting to verify and analyze customer payment status.

Other responsibilities may include:

-Monitor customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block

-Leads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts daily

-Serves as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data information

-Acts as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as needed

-Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and/or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due payment

-Performs frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to terms

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-High school diploma or GED

-3-5 years of collections experience

-Experience with B2B collections

-Previous collection experience with National and Non-National account collections

-Organizational skills (to manage a book of business)

-Basic Excel skills

-Able to work remote and come into the office for training -Accounting Experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.