Job Information
Spectrum Client Service Representative, Spectrum Enterprise in Charlotte, North Carolina
Do you want to use billing acumen, financial expertise, issue resolution and a client-focused personality to improve the client experience? You can do that. Ready to collaborate with multiple teams to ensure accurate order entry? As a Client Services Representative at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You establish and maintain professional and positive relationships with clients by providing support communications related to billing and payment inquiries. You address client issues and questions in a timely manner consistent with company policies and values via email, phone and client portal. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:
Assist clients with requests, including billing inquires, credit adjustments, misapplied payments, authorized user updates and bill to changes.
Partner with order management and order fulfillment post-sale to ensure order entry activities are completed accurately and efficiently.
Conduct order management of post-sales and order entry activities to complete service orders.
Review and research client data to resolve client concerns and issues.
Identify discrepancies and request corrections to resolve contract and billing system inconsistencies.
Audit and update billing and CRM client data to ensure synchronous databases for reporting.
What you bring to Spectrum Enterprise
Required qualifications:
Experience: One or more years’ experience working with Customer Relationship Management databases such as Salesforce; One or more years of ICOMS/CSG experience; Three or more years of telecommunications experience.
Education: Associate’s degree in business or a related field.Technical skills: Understanding of billing systems; Proficient in Microsoft Office.
Skills: Client service focused with the ability to prioritize and provide timely follow-up; Strong English communication skills.
Abilities: Team-oriented, deadline-driven and detail-oriented professional with the ability to learn quickly and handle multiple tasks.
Preferred qualifications:
- Two or more years of recent customer service, call center or billing experience.
What you can enjoy every day:
Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning culture: Company support in obtaining technical certifications.
Dynamic growth: Paid training and clearly defined paths to advance within the company.
Total rewards: Comprehensive benefits that encourage a work-life balance.
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CAM105 2024-40689 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=FUdvF6eZTWY)
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)