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The Hartford AVP - API Product Manager in Charlotte, North Carolina

AVP IT Engineering - IE05AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

API Product manager oversees the strategy and roadmap for APIs managed as products for internal or external customers. They are responsible for understanding API product consumers’ need and prioritizing enhancements to the API Management platform. They measure and communicate the business value of API products to senior stakeholders and evangelize the use of API products with the development teams.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office should maintain their current work arrangement with the expectation of coming into the office as business needs arise.

Key Responsibilities:

  • Work with IT leaders, business leaders, and developers to select which APIs should be treated as products, based on the API’s potential to be reused outside the context of one application.

  • Develop strong relationships with API product consumers (e.g., developers or development teams using the API product) to understand their needs.

  • Develop and curate a roadmap for the API product, using input from consumers to plan enhancements and improvements.

  • Define and measure meaningful business key performance indicators (KPIs) for the API product.

  • Oversee the entire lifecycle of the API product.

  • Ensure all security and compliance regulations are met for the APIs.

  • Communicate the business value of the API product to relevant stakeholders, including business and IT leaders.

  • Collect data against defined metrics and use metrics to determine opportunities to improve the business value of the API product.

  • Evangelize the use of the API product with development teams to increase the adoption and consumption of API product capabilities.

  • Ensure consumers have the information and resources they need to use the API product, such as access to APIs, interactive documentation to help them understand API operations, and code samples or SDKs (Software Development Kits).

  • Provide support to API product consumers by answering questions and responding to feedback.

  • Oversee the API product throughout its lifecycle, including managing API versioning and decommissioning.

  • Develop and maintain API specifications and documentation.

  • Ensure alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security).

  • Research and evaluate new API trends.

  • Identify opportunities to monetize API products.

Qualifications & Experience:

  • Experience in building, launching, or using APIs, including API-based products and services.

  • Strong knowledge of API technologies such as REST, GraphQL, and event-driven APIs including AsyncAPI.

  • Ability to develop strong relationships with API consumers (such as development teams and developers) to understand their needs.

  • Excellent collaboration and project management skills to manage priorities across internal teams and API consumers.

  • Experience in building and implementing a product roadmap.

  • Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

  • Ability to effectively manage and motivate resources to attain organizational and team goals.

  • Bachelor’s degree required (or experience equivalent)

  • 7+ years of experience in software development, product management, or another related field

  • Demonstrated complex planning, conceptual, consulting and communication skills, analytical ability, strong judgment and management skills

  • Ability to interact with senior Hartford line of business area, IT management, and staff


The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$176,000 - $264,000

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

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