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AIG Assistant Vice President, Digital Product / UX Design (remote - NC, CT, NJ) in Charlotte, North Carolina

We are seeking a User Experience / Digital Product Design Lead to define and drive the future insurance experience for our clients and underwriters across mobile web sites, and other platforms in an agile work environment. You will contribute to the product strategy to help shape the future vision and ensure that customer’s experience and needs are aligned with the solution. Our ideal candidate has a love for amazing and functional experiences, is a fierce advocate for the user, and is committed to creating compelling, elegantly simple user experiences from otherwise complex workflows. In this role, you will be driving product related outcomes with business sponsors and engineers. You will lead the charge on creating the most valuable, robust, delightful experience while ensuring consistency and thinking holistically about the design of our digital solutions.


  • Lead design projects and drive end to end product design ( both interaction/ux AND visual design )

  • Lead creative direction and strategy while managing key relationships

  • Make individual design contributions to products, their workflows, and the broader design system

  • Active in governance of our design system and evolving it based on emergent needs discovered through application designs

  • Synthesize complex business goals into easy-to-use designs and user flows

  • Leverage data to create successful, user-centered mobile & desktop experiences that drive performance

  • Be an ambassador for user-centered design and the strategic value of design across the enterprise, especially with your cross-functional peers and leadership

  • Plan, conduct, and lead white-boarding sessions, design sprints, design workshops, and project meetings

  • Investigate user experience design requirements for our suite of digital assets

  • Produce high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes

  • Become deeply knowledgeable about the product roadmap, user workflows, and current designs, so that you can translate complex requirements into simple user interfaces

  • Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior

  • Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user

  • Adhering to style standards on typography and graphic design of AIG and its partners


  • 8+ years of experience design expertise taking ownership, driving understanding, and delivering products in cross-functional teams from start-to-finish 

  • Executive presence: client communication, workshop facilitation, presentation and storytelling skills

  • Self-starter capable of identifying opportunities and delivering solutions on their own

  • Proficiency with experience design (XD) and prototyping software such as: Sketch, InVision, Photoshop, Illustrator and other Adobe Creative Cloud

  • Well-versed in responsive web design and mobile/native platform, and an aptitude for exploring new technologies and methodologies

  • Demonstrated ability to understand a product at a deep level and to drive/participate in user-research. Ability to balance the need for a beautiful, user-delighting interface with the pragmatic concerns of delivery.

  • Able to work independently with little oversight in a fast-paced, dynamic environment with high-energy and mission-driven colleagues.

  • Track record of managing business expectation in a collaborative and intensive business environment and handling conflicts with various business stakeholders

  • Portfolio of work that demonstrates strategic design thinking including shipping successful responsive web apps for desktop and mobile in a fast-paced environment .

  • Good organization, with the ability to clearly communicate ideas and design principles.

  • Insurance or Banking experience (a plus, but not required).

The job can only be performed in the state location(s) listed.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG PC Global Services, Inc