Job Information
The Shyft Group Service Support Analyst in Charlotte, Michigan
Service Support Analyst | The Shyft Group (SV) | Charlotte, MI (SV) Regular Employee | Salary Non-Exempt Who we are At we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be. We are strengthened by nine industry-leading brands -- , , , , , , , , and . Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride. Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around. and and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies. What you'll do
As the Service Support Analyst for based our brand new, state-of-the-art manufacturing facility in , you will be responsible for coordinating service-related transactions for company and non-company vehicles such as emergency response bodies and chassis, motorhome chassis, and specialty vehicles.
You will also be accountable for: Managing repair orders and invoicing customer repair orders electronically from our service shop Overseeing the operations of our retail store, including retail parts sales Answering incoming calls with professionalism and courtesy Maintaining customer repair orders electronically and customer records in conjunction with Customer and Product Support (CPS) case entry requirements Creating and maintaining process and procedure documentation for key functions in accordance with ISO Ordering inventory for the service shop warehouse Setting pricing levels and updating vendor part records Partnering with Supply Chain and Engineering regarding parts without existing supplier production Following up on orders placed with vendors to ensure delivery expectations are met Facilitating transfer of materials from other inventory warehouses Processing material chargebacks and core returns on work orders Tracking and preparing monthly credit card summaries regarding departmental credit cards Reviewing expense reports for service technicians to assure adherence with travel and expense policies Assisting with adding appointments and maintaining the service shop schedule Learn more about , , and our brands by exploring the Learn More section below. What you need to be successful
High School Diploma or GED (Associate degree in Business Preferred) 3 or more years of experience in a service shop with a focus on finance, and customer service Knowledge of general ledger accounting systems, schedules, account reconciliation, job costing, and invoicing AP/AR expertise (Preferred) A history of successfully following a systematic problem-solving process Experience in automotive dealerships in the areas of service accounting or customer service A commitment to providing excellent customer support A reputation for planning and handling multiple projects and meeting deadlines Intermediate computer skills and proficiency in Microsoft Office Suite Versatile, flexible, and a willingness to work within constantly changing priorities Willing and able to maintain a flexible and extended work schedule as needed
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