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Oracle Sr Principal Software Developer - Incident Response in Charleston, West Virginia

Job Description

This role provides critical support to the long term service stability for Oracle Cloud strategic customers. The role works closely with Incident Management and Engineering teams to address root cause of incidents and ensure service is restored as quickly as possible. The role will work with all the Oracle Cloud engineering teams and a strong technical background in cloud and infrastructure is a necessity.

In addition to assisting in incidents as they occur, the role will also focus heavily racking overall platform health and performance, and reporting back to leadership. A key part of this role will be to take post action corrective actions and use them to refine process improvements as well and having improvements added to the software development lifecycle. The ideal candidate must have in depth knowledge of cloud platforms, technical verticals such as notworking and a tenacious desire to fix problems.

Career Level - IC5


  • Assist Incident Managers in helping to drive the incident bridges during service impacting events.

  • Work closely with other engineering and support teams to ensure post incident corrective action items are implemented.

  • Maintain and report on overall platform health, incident root causes, durations and corrective action items.

  • Maintain and report on incident performance and adherence to contractual obligations.

  • Track long term platform trends as

  • Participate in architectural discussions to ensure Oracle Cloud continues to meet and exceed customer expectation of availability and resilience.

  • Assist Change team in identifying risks to strategic customers when changes are conducted in Oracle Cloud.

  • Should be able to work with minimal supervision when liaising with engineering teams, customers and leadership.

  • Will be the Strategic Customer representative to Oracle Cloud and should have the ability to develop strong relationships with customers as a trusted partner.

  • Quickly evaluating multiple sources of information and synthesizing into a simple message of risk and impact

  • Advises project/program manager and coordinates with immediate and skip-level leadership.

  • Collaborates across teams across multiple orgs.

  • May serve as technical SME in multi-functional activities.

  • Has technical responsibility for complex project(s), including project requirements, specifications (where applicable), and documentation.

  • Act as SME for root cause analysis efforts.

  • May develop scripts to automate non-traditional, complex tasks for business unit.

  • Comprehensive understanding of the software development lifecycle.

  • Provides a broad set of guidance to technical and senior technical members of staff.

  • Collaborates with vendor engineering and account manager to address current business or operational issues.

  • May lead the adoption of new vendor hardware.

  • Active communication with product teams.

  • Participate in coordinated communication with product teams, networking leadership, and PMO to help assess gaps, solutions and needs.


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $96,800 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.


Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer