Experience Inc. Jobs

Job Information

VMware Senior Director Cloud Delivery, AMER Professional Services - Opportunity for Working Remotely in Charleston, South Carolina

You will be a senior leader in the professional services organization, part of VMware’s customer experience organization. In this role you will be responsible for the management, support, and growing of the Cloud Services delivery organization which includes implementation and configuration services, automation services, architecture, public, private, hybrid cloud services. The Senior Director, Cloud Delivery will report to the VP AMER Professional Services.

You will be a key stakeholder in VMware’s transition to SaaS delivered enterprise services and responsible for setting the direction of the business, innovating on new service offers and capabilities, setting the strategy, leading a team of practice leaders, delivery oversight, client leadership, hiring, recruiting, development of go to market approach, development of enablement strategy, alignment with global practice teams, alignment with program management organization, and partnering with our worldwide service engineering teams.

We are seeking an experienced leader with a minimum of 10 years professional / consulting services leadership experience in enterprise software / SaaS services. You will have a successful track record managing a high-performance team that has built successful consultative relationships with key influencers in companies across the AMER region.

You will have been a leader of an organization whose members routinely exerted significant influence on the sale of business-driven technology solutions to client companies. In addition, you will have excellent strategic planning and strategy deployment skills and must possess both a broad level of technology understanding and substantial operation and financial acumen.

You will likely have spent most of your career in technology consulting services with progression into consulting services management and you can demonstrate the ability to manage team execution during sale activities, in addition the ability to personally influence the sale of complex, large-scale business driven technology solutions to VP or C level.

*This job requisition is not eligible for employment-based immigration sponsored by VMware.


  • Responsible for the Cloud Practice leadership of Professional Services Delivery Organization in AMER

  • Work with senior leadership to set the strategy for the Professional Services Organization

  • Establish strategic plans with other business leaders and maintain strong relationships with key stakeholders in sales, engineering, and services

  • Accountable for growth of the business and business performance targets

  • Maintain strong partnerships with the Sales team, Pre-Sales team and other business leaders

  • Ability to build effective customer relationships with key senior-level decision makers

  • Ability to influence and collaborate with other stakeholder organizations and operate in a matrix

  • Work with AMER VP of Delivery to forecast Professional Services revenue and margin on a weekly, monthly, and quarterly basis

  • Actively participate and lead new business initiatives

  • Create a culture with exceptional client service and continuous improvement

  • Maintain an awareness of changing client needs/external influences and adjust Professional Service’s efforts accordingly

  • Deep understand the competitive landscape, impact of solution to customer business and pricing of VMware Professional Services

Required Skills & Qualifications:

  • Established success in client facing roles with the proven experience in operating in highly matrixed organizations

  • Proven experience meeting financial, client satisfaction and performance metrics and targets

  • Ability to communicate and work effectively with all levels of management and employees

  • Skill in providing organizational leadership by establishing and communicating vision and strategy

  • Ability to assess internal and external factors which may impact business success in the region

  • Flexibility to adjust to changing priorities, multi-task and meet all client and organization deadlines

  • Excellent verbal and written communication skill

  • Superior analytic and problem-solving skills

  • Passion for client service excellence

  • Results-driven, self-starter, able to work with discipline and focus with limited direct supervision

  • Excellent at teamwork and cross group collaboration

This position is eligible for AmericasPS ERP campaign

Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.

Category : Sales

Subcategory: Services Sales

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-11-02

VMware’s Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you’ll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world’s biggest brands do business. Where will your impact be made?

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.