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Watch Officer (Night Shift)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do:

The Enterprise Watch Officer will act as central point of escalation and incident manager for IT infrastructure and network management throughout the Department; this includes the monitoring, coordination, notification, and alerts and in some cases leading the resolution for incidents. The selected candidate should be prepared to work a flexible ( Nightshift hours) to be determined at a later date.

More About the Role:

Job Duties and Responsibilities:

• Leverage technical background to guide troubleshooting and incident management of technicians responsible for troubleshooting/resolving the issue.

• Manage and oversea the implementation of the Incident Management Process.

• Provide information and status updates to leadership on priority incidents and enterprise wide outages.

• Work in collaboration with Tier 1 to identify when multiple calls are being placed for the same incident to roll up into a master ticket.

• Complete shift turnover and brief next shift on operational activities.

• Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3.

• Ensure management is aware of any incidents causing a disruption to day to day operations.

• Keep track of Service Provider Maintenance and report as needed.

• Act as an escalation point for NOC operations.

• Provide on-call support as needed.

You’ll Bring These Qualifications:

Qualifications:

• Ability to obtain a DoD secret Clearance / An active DoD Secret clearance.

• 5+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

• Must have documented 3+ years routing/switching experience in an operational support capacity within a Wide Area Networks (WAN) with:

• Knowledge of networking fundamentals.

• Hands on experience with Spectrum.

• Understanding of ITIL service delivery concepts.

• Experience working in a Network Operations Center.

• Working knowledge of ServiceNow; creating, updating and closing tickets.

• Excellent verbal and written communication.

These Qualifications Would be Nice to Have:

Desired Skills:

• Network+ ITIL Foundations

• Network+ CCENT

• Security What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.