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Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.

Excellent entry level position.

Responsibilities include, but are not limited to:

• The Service Desk Specialist are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

• The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.

• The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).

• Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices.

• Able to learn to install, troubleshoot and resolve software issues/requests.

• Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.

• Must be able to work an eight-hour shift. Shift hours for this position are from 6:00 AM until 2:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.

• Able to learn to use a trouble ticket management system.

• Individuals needs to be comfortable with current Microsoft Windows 10 and Microsoft solutions, including Active Directory, User Account Management & Permissions, Microsoft Office, and Microsoft SharePoint.

• Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of relevant experience.

• Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.

• Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.

• Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.

• Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.

Physical Requirements :

• Sedentary position

Clearance Requirement :

• Top Secret/SCI and capable of completing a polygraph.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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