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Description Overall Summary: The System Administrator II supports users of the IWCO network as well as the endpoint devices connected to it. Primary Duties/Responsibilities: Achieve individual objectives set quarterly by Network Services Manager. Implement Information Technology's procedures to meet company expectations and serve customers according to company policy and service level agreements. Ensure quality standards are met for excellent customer service and that all customers receive consistently professional and pleasant service. Contribute ideas and/or suggestions to strengthen and improve the Information Technology department policies. Interact frequently with other internal staff, managers, vendors, customers, onsite visitors, and others. Support IWCO systems, including PCs, laptops, software, and printers. Implement Information Technology's procedures to meet company expectations. Ensure quality standards are met for excellent customer service and that all customers receive consistently professional and pleasant service according to policy. Contribute ideas and/or suggestions to strengthen and improve the Information Technology Department policies. Assign tasks/projects to help desk support and System Administrator I with approval from the System Support Manager. Escalate SME for Help Desk. Establish, manage and assist in system and user documentation. Identify, recommend, and implement alternative approaches when required. Perform remote user support. Assist in the analysis, design and development of new technology. Manage and support VDI environment. Monitor system log and optimize VDI performance scalability. Implement and maintain security measures to protect VDI environments. Maintain detailed documentation of VDI configurations and system performance. Perform other (or other related) duties as applicable or assigned Required Skills/Abilities/Competencies: High proficiency in VDI technologies such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services. Strong understanding of networking fundamentals. Excellent interpersonal communication skills; customer service oriented Possess strong analytical, diagnostic, and troubleshooting skills. PowerShell/batch scripting expertise. VOIP support (account creation/phone extension assignments). Apple iOS and cell phone deployment and support. Collaborative and team oriented. Advanced knowledge of Windows operating systems and Office applications. Proficient with PC/laptop related hardware. Experience with virtualization platforms like VMware vSphere or similar Knowledge of networking, storage, and security concepts. Education and Experience: 3-5 years of experience in Information technology with demonstrated success and career progression. 3-5 years of troubleshooting systems/PC experience. Current certification as an A+ Technician, Network+ Technician, and/or Microsoft Certified Technology Specialist, is a plus. Experience with Microsoft Active Directory. Experience with Microsoft System Center Configuration Manager. CWIP: IAT Level I Certification, IA Baseline Certification in Linux, Unix, Windows or Cisco OS operating system: A+ CE; CCNA-Security; CND; Network+ CE; SSCP. Working knowledge of IP internetworking/ IP routing protocols (OSPF, BGP), Quality of Service (QoS), IP multicast, etc. Training or certification in Microsoft Windows, Linux and/or Macintosh operating systems Training or certification in Microsoft Office Suite. Experience with other operating systems such as MacOS/Linux. Relevant certifications such as VMware Certified Professional (VCP), Citrix Certified Associate (CCA), or Microsoft Certified: Windows Virtual Desktop Specialty. Physical Requirements: Ability to work 8 hours consecutively. Prolonged periods of sitting at a desk and working on a computer. May be required to provide off hour support as part of the on-call rotation. IWCO Direct is an Equal Opportunity Employer. All qualified applicants will be consider d for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO Direct is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.