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"Join Our Team: Delivering Excellence in Automotive Service and Customer Care at Timbrook Automotive!" We are seeking a highly organized and efficientAutomotive Service Dispatcher to join our team at our Greencastle Chevrolet dealership. The ideal candidate will have exceptional communication skills, a keen attention to detail, and a passion for delivering outstanding customer service. As a Service Dispatcher, you will play a critical role in coordinating the flow of work within our automotive service department, ensuring that vehicles are serviced promptly and efficiently.

Key Responsibilities

• Receive incoming service requests from customers via phone, email, or in-person.
• Schedule service appointments and assign work orders to technicians based on their skill level and availability.
• Communicate job details, including required parts and estimated completion times, to technicians and customers.
• Monitor the progress of work orders and provide regular updates to customers regarding the status of their vehicles.
• Coordinate with parts department to ensure timely availability of required parts for scheduled repairs.
• Handle customer inquiries, complaints, and concerns in a professional and courteous manner.
• Maintain accurate records of service appointments, work orders, and customer interactions in our database.
• Assist with administrative tasks such as invoicing, processing payments, and maintaining service records

Skills and Qualifications

• High school diploma or equivalent; post-secondary education or relevant certification is a plus.
• Previous experience in a similar role within the automotive industry is preferred.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and team members.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Proficiency with computer software and automotive service management systems.
• Knowledge of automotive systems and terminology is an asset.
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance.
• Voluntary benefits.
• Retirement savings plan.
• Paid time off and holiday pay.
• Employee Discounts
• Monday - Friday work week
• Collaborative work environment.
• Valid driver's license and clean driving record.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.