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Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Allergan Aesthetics | An AbbVie Company

Job Description

Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will have the required experience in Facial Aesthetics and will be trained to a high level of competency and skill. However, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).

The Clinical Specialist offers 1:1 in-clinic facilitation tailored to educational need and aligned to the AMI Educational Journey. The CS will guide on patient and facial assessment aligned to the MD Codes™, HArmonyCa™ and any other relevant Facilitation Program. The CS will also cover related anatomy, ageing and aseptic non-touch technique (ANTT) plus the implementation of injection techniques covered within the relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI educational programs, they support implementation into practice in the clinical setting on completion of relevant and/or required AMI content e.g. MD Codes™ Immersion Curriculum for HCPs. Educational needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs assessment determines the individualized facilitation pathway for each HCP, and in relevant markets, other in-clinic staff such as Beauty Consultants and Patient Coordinators.

The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardized, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity program curricula related to Allergan Aesthetics brands. This is segmented based on each CS passing each stage of the ‘Clinical Specialist Learner Journey’ through formal exam and skills assessment.

Key/Accountabilities:

• Delivers In-Clinic Services

• Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.

• Number of supported clinics/HCPs will be 30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead.

• Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.

• Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

• Supports Education via AMI Digital World

• As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilizing AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for beginner injectors but holds value for all HCPs that a CS interacts with as part of their role.

• Supports AMI Lead in AMI Event Delivery

• Supports the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Program, to engage with customers. This activity also supports CS self-development and upskilling. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.

Qualifications

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy

• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics

• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions

• Metrics-driven mindset with experience of tracking activities in a CRM tool

• Good knowledge Microsoft Word, Excel, PowerPoint, and Outlook.

• Fluent in French and English

• Ability to drive a motor vehicle with a valid driver’s license.

• Travel: 75% of the time, locally, nationally, and potentially internationally, including overnight travel; some weekend work may be required periodically.

• Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture

#LI-AA

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html