Experience Inc. Jobs

Working Location: NATIONWIDE

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​ ​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

The Technical Implementation Engineer is a key member of the ESE Digital Enablement team, responsible for guiding new customer implementations of Ecosystem software. This role requires strong project management skills to coordinate various tasks such as gathering technical requirements, creating project plans, sticking to schedules, organizing training sessions, and ensuring smooth handoffs to support teams.

The Technical Implementation Engineer will work closely with cross-functional teams including engineering, product management, customer support, and quality assurance. Their focus will be on fostering effective communication and collaboration to keep everyone aligned and moving towards project goals.In addition to internal coordination, the Technical Implementation Engineer will also serve as a point of contact for external stakeholders, ensuring clear communication and understanding of expectations.

Job Duties

• Serve as Project Lead on Implementation of Olympus software into Hospitals.

• Main point of customer contacts post-sales.

• Create project timelines using department wide templates, customizing as needed per customer/project.

• Organize customer and internal documentation.

• Assist customers in project discovery phase, gathering technical requirements and limitations, including networking review, architecture review, etc.

• Organize proper resources for all contributing parties on all sides (Olympus, customer, 3rd party).

• Conducts weekly project status meeting, ensuring detailed meeting notes are captured and shared out to all contributing parties.

• Works with Hospital IT and in country Olympus resources to schedule and complete installations, including prework and on-site installations.

• Ensures customers are trained properly and fully leading up to project GO LIVE.

• Transition projects over to support team seamlessly.

• Olympus Contributor.

• Supports customer success team to ensure customer expectations are met.

• Assists with updating project templates and SOPs as software product evolves.

• Shares project statuses with internal stakeholders, ensuring company is always driving forward.

• Evaluates ongoing customer needs.

• Oversight and standardization, and implementation of best practices.

Job Qualifications

Required:

• Bachelor’s degree in business management, project management or related discipline (or equivalent experience).

• Minimum 5 years of experience in the project management field, specifically in software implementations.

• Other Considerations (travel/hours availability, etc.): Travel up to 50% of the time.

Preferred:

• Project Management background, including contract understanding, project schedule creation (in Smartsheet or similar software), meeting leadership, meticulous note taking, strong attention to detail.

• Understanding of IT Service Management (ITSM) principles and practices.

• Experience with customer relationship management (CRM) systems and support ticketing tools.

• Familiarity with software development processes, agile methodologies, and QA practices.

• Demonstrated ability to work under pressure and manage multiple escalated cases concurrently.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Diversity Equity & Inclusion Initiatives including Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .

The anticipated base pay range for this full-time position working at this location is $90,243.00 - $126,339.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Manufacturing & Repair