Experience Inc. Jobs

Description The Workforce Navigator is responsible for identifying, recruiting and connecting eligible individuals in the local area to employment and training programs and services. The navigator is also responsible for providing quality services to job seeking customer that includes but is not limited to the provision of one-on-one, virtual and over the phone employment services, workshop facilitation, job search navigation, the provision of assessments, career guidance, labor market information, and case management.

NOTE: This position will be stationed primarily at the Lima office in Centennial (6974 S. Lima Street) but may be asked to work out of all Arapahoe/Douglas Works locations including but not limited to Aurora (15400 E. 14th Place) and Castle Rock (4500 Limelight Ave).

Arapahoe/Douglas Works is a grant-funded organization that has operated successfully for over 40 years. All positions are subject to grant funding availability. Duties

Manage and maintain customer caseload in conjunction with other team members based upon program demand, including accurately tracking of activities, services and expenses. Conduct outreach activities and determine suitability for local employment and training programs. Demonstrate exceptional interpersonal and communication skills with customers, colleagues, and partners. Develops and maintains working knowledge or workforce programs and basic eligibility. Provide one-on-one guidance in person, remotely, and via phone of pre-employment skills and job coaching to customers regarding work history, education, interests, abilities and other relevant variables affecting employability. Track and follow up on the customer's progress. Provide one-on-one assessments to assess for barriers to employment. Provision of job coaching as it pertains to work history, education and interest, as well as job search navigation and counseling on labor market information. Regularly meets with customers in-person, virtually, or by phone to track and follow-up on progress. Maintains knowledge of all applicable Federal, State, and agency rules, regulations, policies, and guidelines. Ensures all services and activities are in compliance with all associated policies, regulations, and processes. Skills, Abilities and Competencies:

Initiative - must accurately identify internal and external customer needs. Maintains high level of productivity and self-direction. Knowledge/Technical Skills - must have adequate keyboarding, spelling/grammar and intermediate computer literacy. Will develop proficiency in use of office and program specific software. Must be proficient in laws, regulations and policies governing program(s). Must have working knowledge of career assessments, guidance and job search methods. Planning and Organizing - must have proficient calendaring, time management and prioritization skills. Communication - Demonstrate effective oral and written communication. Must be able to respond within one-business day to all voice mails and e-mails received. Judgement/Decision Making - Must make decisions congruent with program and agency goals, laws, regulations, policies and guidelines. Interpersonal Communication - Communicates with all internal and external customers with professionalism, accountability, and integrity. Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Requirements Education and Experience:

Any equivalent combination of education and relevant experience totaling 5 years will be considered, such as HS diploma + 5 years' experience, Associates + 3 years, or Bachelors + 1 year. Relevant experience includes working in workforce development, working with customers with barriers to employment in counseling, training, vocational education, rehabilitation, teaching or related setting.

Supplemental Information Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. WORK ENVIRONMENT:

Work is generally confined to a standard office environment. PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position.

Spends 50% of the time sitting and 50% of the time either upright or walking. Occasionally lifts, carries, pulls or pushes up to 20 lbs. Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs. Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties. Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. Visual capacity enabling constant use of computer or other work related