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Aegon Asset Management Product Owner Configuration and Database Management - ServiceNow in Cedar Rapids, Iowa

Job FamilyAgile Leadership

Job Description SummaryGlobal Technology Services (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provisioning, support and ongoing maintenance of IT operating platforms, applications, and services. Additional GTS responsibilities include providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.

This position will be part of the GTS Production Support and specifically be responsible for the management of ServiceNow CMDB.

The team works within ServiceNow Common Service Data model (CSDM) 3.0 framework and is responsible for ensuring that the CMDB is the primary source of IT and System configuration data. Accountable for the ongoing strategy, people, processes and polices of Configuration Management across the global environment.

The Product Owner (PO) works closely with other PO’s, management, and business stakeholders to prioritize work across the IT estate.

The organization utilizes ServiceNow software for ITSM disciplines.Job Description

Responsibilities

  • Provide vision and serve as a champion of customer perspectives to the Agile team in the form of clearly written epics, themes, and user stories each with clear acceptance criteria in collaboration with the team. Help the team make business trade-offs between near term and long-term product goals.  Provide leadership to make the hard calls on scope and competing priorities while realistically managing stakeholder demands.

  • Define, maintaining and updating the configuration management model and ensuring compliance to the CSDM framework.

  • Responsible for the end-to-end lifecycle of configuration management process, ensuring the processes are aligned to ITIL framework and compliant to ISO standards.

  • Work with Aegon’s global community to ensure configuration standards and processes are embedded across the organization

  • Development and management of Standard Operating procedures and related processes

  • Identification of CI’s classes and standards and ensuring that the CMDB is populated and maintained with relevant and accurate data.

  • Verification, Auditing and reporting of data relevance and accuracy to all business units

  • Appropriately self-directed; works with minimal guidance.

  • Research and evaluate best practice and customer-inspired insights that inform the products’ vision and comprehensive strategy planning.

  • Design test strategies, test plans and complete test execution, including user acceptance testing development and execution and test monitoring.

  • Establish and prioritize the product roadmap and its backlog in collaboration with the team.

  • Engage in scaled agile practices and coordinate with other Product Owners (as needed) to promote cross-team alignment around product roadmaps and dependencies.

  • Lead regular backlog refinement workshops to help estimate relative feature value and update delivery forecasts to aid prioritization, minimize oversubscription of delivery teams and manage stakeholder expectations.

  • Ensure products align with company global strategy and broader product strategies through regular communication with customers, stakeholders, and product management.

  • Lead product release planning with technical and business stakeholders and set expectation for delivery of new functionalities.

  • Collaborate proactively in ceremonies with team, build relationships with stakeholders and facilitate difficult conversations with them while decreasing or limiting escalations.

  • Participate in system demos at the end of the iteration and provide story/feature acceptance per the pre-agreed “Definition of Done” criteria.

  • Has latitude for many decisions or changes to procedures and processes.

  • Performs difficult assignments requiring a great deal of originality and problem solving.

  • Solid knowledge of project management methodologies; able to manage mid-size projects or projects of some complexity.

  • Advanced in the application of core behaviors; proficient in the application of additional behavioral competencies.

  • Complies with information security policies.

  • Exhibits leadership skills.

  • Mentors and coach others on processes and procedures.

Qualifications

  • Bachelor’s degree in computer science or related degree or equivalent work experience

  • Experience with agile methodologies, technical understanding of products, and up to date on industry standards and best practices.

  • Excellent project and time management skills including the ability to juggle multiple priorities simultaneously.

  • Strong decision making and problem-solving skills.

  • Well-developed communication skills.

  • Able to build strong collaborative relationships with teammates, leadership, senior management, and internal and external stakeholders.

  • Experience with ServiceNow CMDB

Preferred Qualifications

  • Experience working with diverse cultures on an international level.

  • ITIL Foundation 4 Certification

  • Product Owner certification (e.g., CSPO, Safe POPM).

  • Track record of continued and recent education in agile, including training, conferences, user groups and self-study.

  • Experience as a collaborative leader.

  • Demonstrable experience in ITSM disciplines.

Behavioral & Leadership Competencies

  • Strategic Ability

  • Leadership Ability

  • Change Management Ability

  • Customer Focus

  • Empowerment Ability

  • Quality Focus

  • Takes Accountability

Our Culture

At Aegon we promote a Future Fit mindset. What is a Future Fit mindset?

  • Acting as One fosters an environment of positive collaboration.

  • Accountability allows us to own the problem as well as the solution.

  • Agility inspires new ideas, innovation and challenges the status quo.

  • Customer Centricity encourages an above average and beyond approach to our customers.

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *

Compensation:

The salary for this position generally ranges between $100,000 – $120,000 This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 15%.

Working Conditions

  • In office, work from home, or hybrid work environments available.

  • Non-traditional work hours as needed.

  • Minimal Domestic and International travel required.

    What You Receive:

  • A Comprehensive Wealth + Health package.

  • Wealth Benefits; Competitive Pay, Bonus, and Benefits Package

  • Health and Work/Life Balance Benefits

    Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package (http://careers.transamerica.com/page/show/benefits) .

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

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