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Aegon Asset Management Lead CMDB Configuration Manager - ServiceNow in Cedar Rapids, Iowa

Job FamilyIT - DevOps Engineering

Job Description SummaryThe Lead Configuration Manager is responsible to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, are available when and where it is needed. This includes information on how CIs are configured and the relationships between them. To achieve this goal the Lead Configuration Manager needs to work closely with their stakeholders, local IT-, global IT business partners, security-, risk-, audit-, and compliance departments, in developing a global vision and executing the strategy.

This position will be classified as a Lead DevOps Engineer in our DevOps Engineer job family. The job family profile can be described as follows. You will work on an agile team with developers from internal business units to deliver business value and outcomes. You will help to develop, test, and implement infrastructure code to assist the team in achieving their goals. Work will be done start to finish by an intact cross-functional team using an agile methodology, and employing the assistance of a scrum master, product owner, and agile coach. Each member of the team brings unique technical skills and strives to cross train to gain additional technical knowledge across multiple disciplines and create an exciting and dynamic work environment.Job Description

What You Will Do:

  • Develop, deploy, and support Cloud infrastructure as code artifacts or modules

  • Design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on-premise and cloud resources

  • Design and manage CMDB data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.

  • Design and manage workflows for request driven data maintenance automation

  • Lead the collection and analysis of requirements to develop technology strategies.

  • Develop, document, implement, and maintain CMDB governance processes, procedures, and policies

  • Design, install, and maintain (upgrade/patch underlying infrastructure)

  • Mentor junior team members to ensure knowledge sharing and upskilling is taking place

  • Mentors the organization on configuration management services, concepts, policies and procedures.

  • Mentors and helps direct configuration management specialists through leading community of practice

  • Support and deliver using continuous integration/continuous delivery pipelines

  • Participate in delivery of new technologies as a leader or major participant.

  • Continually drive improvement in the configuration management process

  • Design and support resiliency and scalability using AWS and other cloud platforms

  • Enable systems with automated monitoring and alerting

  • Support the team and customers with day-to-day requests and change/incident ticket

  • Provide consulting advice and guidance to customers and other GTS teams across several technologies.

  • Continually drive improvement in the configuration management process

  • Serve as the escalation point involving potential troubleshooting and problem resolution assistance.

  • Support technology stack refresh on systems (end-to-end) when required

  • Define, create, and monitor CMDB health reports, dashboards, and other reports that support auditing and compliance of CMDB management.

  • Ensure automated security is built into each technology stack

  • Understand and respond to emerging requirements and ambiguous technology decisions

What You Will Need:

Qualifications

  • Bachelor’s degree in computer science or related degree, or equivalent education/experience

  • Five years of relevant experience including three years supporting enterprise-level platform installations

  • Three years of experience with agile development and planning methodologies

  • Three years of experience in performance monitoring, alerting, and troubleshooting in an enterprise

  • Three years of experience in automated code testing

  • Holistic understanding of the internet and hosting from the network layer up through the application layer

  • Ability to give and receive feedback as part of a cohesive agile team

  • Flexibility and adaptability to change, and continuous learning mindset

  • Customer focused

  • Decision making and problem solving skills

  • Ability to mentor others

Preferred Qualifications

  • Eight years of relevant work experience

  • Hands-on experience; knows the details of discovery, reporting, service mapping, CI’s, relationships and attributes.

  • Certifications in relevant technologies, methods, or platforms

  • Certified System Admin - ServiceNow Fundamentals

  • Discovery Fundamentals

  • Experience with CSDM 3.0 or 4.0

  • ITIL 4 Certification

Behavioral & Leadership Competencies

  • Analytical Skills

  • Attention to Detail

  • Commitment

  • Communication Skills

  • Critical Thinking Ability

  • Customer Focus

  • Diversity Focus

Working Conditions

  • Agile Scrum Team

  • Office Environment, with some telecommute ability

  • On-call support rotation participation required

  • Out of hours support (evenings and weekends) may be required

  • Travel may be required, less than 10%

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. *

Compensation:

The salary for this position generally ranges between $109,000 to $144,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 17.5%.

What You Receive:

  • A Comprehensive Wealth + Health package.

  • Wealth Benefits; Competitive Pay, Bonus, and Benefits Package

  • Health and Work/Life Balance Benefits

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

Additional Salary Scales:

UK

Not available at this time.

*This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of XX%.

NL

Not available at this time.

*This position is not eligible for an incentive bonus

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package (http://careers.transamerica.com/page/show/benefits) .

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

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