Fujitsu Technical Service Engineer Expert - VDI Support in Cebu, Philippines
Experience/Technical Competencies Required:
5-7 years working in the IT industry in a server virtualisation administration role, preferably with IT outsourcing experience.
A solid understanding and adherence to the ITIL framework
Will have been responsible for a major installation, proposal or project, and will have successfully completed major tasks with a significant degree of "assigned" responsibility. (e.g. "Account management" of one or more strategic accounts, systems assurance of proposals and documentation of "non-standard" or "non-conforming" elements, project manage the delivery of a specialist service of some complexity to an agreed conclusion, project manage the commissioning or repair of a "mission" or "time" critical element of a system to acceptance, etc)
The ability to manage as primary engineer at least two customer accounts while supporting other systems engineers on other customers and technical problems
Able to deliver "support" services to customers or Fujitsu groups (e.g. education planning, second and third-level product/service support, network planning and management)
Has written reports, complex elements of response to proposal, system specifications, user documentation, or information dissemination material conforming to Fujitsu standards
Mastery of Virtualisation technologies, primarily VMware, Hyper-V or XenServer, Azure Cloud, Windows Active Directory.
Good knowledge of of DNS, DHCP and Certificate Management in support of VDI environments.
Good knowledge of Windows clustering and load balancing (WLBS) in support of VDI environments.
Excellent knowledge of networking and storage concepts which support virtualisation environments
Management & Monitoring tools e.g. CA TNG
Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (eg certification)
Must be certified in either VMware, HyperV, XenServer depending on the technology required for the role
Requisition ID : 7797
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