Experience Inc. Jobs

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

To provide IT helpdesk support to KNGS on a daily basis and cater to different IT tasks. You will serve as the bridge to the different Business Units /Functional Unit within KNGS in terms of new IT solutions and implementations.

Your Responsibilities

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

• Act as the initial point of contact for all computer and system related concerns from clients or other employees

• Assist management in creating training materials pertaining to computer troubleshooting and usage

• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

• Maintain a working log detailed all required system updates, as well as the date of completion

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

• Resolve technical issues related to network interruptions

• Install and configure computer systems and applications within the company

• Asset Management

• Support a 24x7 working environment.

• On-call duties (as required by business needs).

Your Skills and Experiences

• Bachelor's Degree in Information Technology or related courses

• 2-3 years experience in the related field

• Proficiency in troubleshooting hardware, software, and network issues.

• Must have solid experience with Network Background, Microsoft 365/Exchange and Microsoft Intune

• Strong verbal and written communication skills to interact with users and explain technical concepts clearly.

• Knowledgeable with Active Directory and Account creation.

• Ability to work effectively as part of a team and collaborate with other departments or external vendors.

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.