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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Coordinate and work closely with L&S, WFM and Operations team related to allocation of resources for scheduled training batches

• Allocating resources for ramp plans

• Interns pull outs from Operations

• Planning for training rooms and other logistics

• Planning for training assets like y-chords/ systems, etc for trainees

• Intern pull out and coordination with operations team

• Changes in ramp plans & hence going back to resource planning

• WFM back & forth related to the forecast of batches and on OJT/ Interns pull outs

• Transition calls/ Ops calls/ Other calls

• Admin activities including emails

• Ramp readiness, Training Governance & reporting files

• Leadership reporting and highlight any red flags

• Manage and coordinate Training Staff Ratio Adherence reporting

• Training Ramp Readiness adherence reporting

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of Workforce Management in capacity planning or staffing management

• 3+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions

• Background in capacity planning or staffing management

• Experience in analyzing, implementing, and monitoring workforce planning initiatives

• Basic level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

• Demonstrated ability to communicate ideas clearly and concisely

• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.