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UnitedHealth Group Customer Service Representative - Full Time Contractual - Cebu City in Cebu City, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Advocate for the member and/or caller by making the interaction hassle-free. Some examples would include contacting providers, pharmacies, or ancillary providers

  • Compassionately own problems through to resolution on behalf of the member in real-time or through a comprehensive and timely follow-up with the member

  • Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs based on member’s needs and eligibility

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Open to Bachelor's Degree Graduates w/ no Customer Service experience in a Call Center/BPO setting

  • Minimum of 6 months Customer Service experience in a Call Center/BPO setting for candidates that completed 2nd-year college w/ no back subjects

  • Minimum of 2 years Customer Service experience in a Call Center/BPO setting for candidates that are High School Graduates

  • Voice Operations Background

  • 25 MBPS speed internet

  • Excellent communication and interpersonal skills

  • Team player and highly collaborative

Preferred Qualifications:

  • Preferably with Fiber or wired internet connection of 15 to 20 mbps in case of working from home. The following options are also available:

  • Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy

  • Onsite work for those who are amenable to drive or commute to our office locations

Careers with Optum . Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Customer Service, Phone Support, Customer Service Representative, CSR, Customer Service Specialist, Customer Advocate, Customer Service Associate, Customer Service Agent, Call Center Specialist, Call Center Agent, Client Service Representative, Customer Care Representative, Contact Center Representative, BPO, Business Process Outsourcing, Cebu City, Central Visayas, Cebu