Experience Inc. Jobs

“Work Hard, Play Harder”

Are you looking to join a growing sales team that is full of opportunity and career growth? How about a team that celebrates wins, supports you directly in achieving your goals, offers flexibility, and pushes you to the next level?

We are in search of a proactive representative who is motivated to learn, grow, and succeed in our organization for our Peterboroug district. You will be the Inside Sales Representative/Customer Service in Peterborough, ONT for Waste Connections of Canada.

Peterborough Inside Sales Representative/Customer Service will be able to communicate effectively and persuasively to a high volume of people throughout the workday. Interaction between accounts, our outside sales representative, customer service, and other departments will take place on a daily basis.

Shift: Monday - Friday

Location: 2345 Whittington Dr, Cavan-Monaghan, ON K9J 0G5, Canada

Salary Base: $45,000 - $50,000/year plus commission

Duties and Responsibilities - includes but are not limited to

• Support new business opportunities and existing customer new business additions to the District in Kingston

• Maintain appropriate files and documentation, in accordance with company policy and internal controls

• Date entry and complete customer account set up

• Team up with T.M to conduct follow up calls and solve minor issues to free up T.M for hunting

• Assist T.M and Sales Manager with ARES through entering incoming account changes and new commercial and broker business

• Renewals of low revenue and medium revenue accounts for the District

• Execute and call on all sales campaigns/promotions, new service launch and other sales related initiatives

• Assist sales department with issues / issues call in’s when necessary/track deliveries to assure time lines are met for new business and exchanges.

• Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.

• Cultivate client relationships. Effectively determine the decision maker(s) and key personnel to maintain a personal level with all our customers helping to control Districts churn rate

• Assist with change order forms/updating Trux / changes in Ares when necessary

• Assist when required with A.R collections and delinquent account follow up

• Assist in customer calling for missed pickups and route issues – checking daily for issues that need contact with the customer

• Assist in booking temp business for District when needed

• Assist overflow of with minor retention or disgruntled customer calls when necessary

• Maintain up to date knowledge of Waste Connections competitive positioning in the market

• Analyze account activity and suggest opportunities for service improvements to the customer

Qualifications

• Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business, prospecting and closing new business.

• Excellent phone etiquette and demeanor.

• Excellent written and verbal communication skills.

• Maintain and develop existing business best practices.

• Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies

• Ability to learn and use multiple computer systems simultaneously

• Motivated by individual and team achievement.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.