Experience Inc. Jobs

Your impact As a Teleport Technician you will: Perform moderately complex troubleshooting and quick restoral of services. Lead preventative/periodic maintenance checks of ground station equipment and associated subsystems. You validate recordings, review for any anomalies and take the appropriate action to correct. You play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures. Responsible for emergency restoration of all ground station equipment, as applicable: up converters, down converters, HPA's, FL fiber optic subsystems, LNA/LNB's, antennas. Respond professionally and timely to service requests from Teleport Operations. Center (TOC) and Colo customers as part of Intelsat escalation procedures. Possess the necessary job knowledge to support other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and Play a key role in the development or enhancement of operational and maintenance procedures. May lead the implementation of new services to include racking and stacking of equipment, cable fabrication and testing, documentation generation and updating. What you will do You will monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment. Will support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems. You identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues. You will prepare and review documentation, reports and updates for any service status change, maintenance and fault/repair/restoral. Your role in helping us shape the future: As a key member of our technician team at the Castle Rock Teleport, you will ensure communications equipment operates properly and delivers the highest standard service to our customers. In the role of Teleport Technician in a 24/7 Teleport you can showcase your technical skills and know-how to perform routine on-site installation and repair of equipment as well as preventive maintenance. You will have the opportunity to participate in various projects and gain additional knowledge. Your required experience/skills Vocational training or equivalent technical education, ideally in the field of Electronic Communications. 3 to 5 years of relevant experience. Must be able to work in a 24x7 shift environment (days/nights) and be available for on-call/call-in responsibilities. Good working knowledge of Satellite Earth Station technologies relating to Teleport Operations. Good working knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generate systems. Capable of working on various ground station communications systems, performs replacement of major assemblies and sub-assemblies. Solid understanding and knowledge of RF theory and basic electronics, antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems. Good working knowledge of the use of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets. Capable to apply proper methods of testing equipment and RF/IF systems chains and has the proven ability to interpret results to prove normal/abnormal conditions of equipment. Provides training to o hers in their use. Basic understanding of Baseband (modems, multiplexers, Broadband and IP technologies and Video technologies/systems. Demonstrated ability to learn new technologies and services and make informed decisions. Good organizational, multi-tasking and team player skills. Good customer service skills. Ability to work independently and take initiative. General PC skills and proficiency in use of "Office Suite" software. This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee). Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception Ability to climb ladders up to 30 feet (to include outdoor 3-story antenna systems) Job requires ability to lift up to 50 lbs It would be nice if you had: General understanding of antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic subsystems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems. General working knowledge of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets. Basic programming skills How we support you: Hybrid work environment offering up to two days per week work from home (for eligible positions) Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally! Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups. Wide range of benefits and perks to help you stay healthy, happy, and