Job Information
Kestra Financial Client Service Associate - Maleta Wealth Management in Castle Rock, Colorado
Summary
The Client Service Associate reports to all Advisors and the Chief Operating Officer and serves as the primary contact for customer relationship management and administrative account servicing. This position requires a strong understanding of the financial services industry and products and is critical in handling the day-to-day client management on behalf of the Advisors.
Essential Duties and Responsibilities
Supports the advisors of a large book of business including managing client needs regarding service, administrative tasks and insurance underwriting
Manage data and plans in financial planning software
Responsible for client meeting preparation and follow-up including assembling requisite paperwork, account reviews, report generation and meeting documentation
Identify sales and asset retention opportunities; including viable alternatives when traditional solutions may not apply
Deepen client relationships and establish credibility and rapport both in person and via phone
Clearly articulate complex concepts to customers in a simple and easy-to-understand manner (non-licensed individuals will not provide advice)
Proactively communicating with clients and following up on all contacts assigned
Ability to manage and prioritize multiple and competing priorities on a daily basis in pursuit of business objectives
Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business nor develop new prospects
Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork
Other duties as assigned
Knowledge, Skills, and/or Abilities
Strong understanding of financial services industry and diverse investment products
Basic computer skills (Outlook, Word, Excel and Power Point) are essential
Excellent communication skills, both verbally and in writing
Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
Ability to build relationships with clients and internal partners and influence others without direct control
Education and/or Experience
Bachelor’s degree in finance, accounting or related field
The ideal candidate will have 3+ years of experience in the financial services industry, allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and financial planning concepts
Previous experience in the independent financial services culture preferred
Certificates, Licenses, Registration
Series 7 and 63 preferred
Series 65/66 preferred
Compensation
Compensation is commensurate with experience and qualifications
Potential for bonuses
Matching 401(k) plan with the potential for profit sharing contributions
Company paid group life, disability insurance and health insurance.