Experience Inc. Jobs

Northern Light Blue Hill Hospital

Department: Primary Care - Castine

Position is located: Castine Community Health Srvcs

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 7:30 AM to 5:00 PM

This position is eligible for a $2,000 (minus tax) sign on bonus that is paid out in one lump sum. Requires 1 year commitment.

Current employees of any Northern Light Health organization or those with service breaks less than one year are eligible to receive the sign-on bonus

SUMMARY:

The Medical Assistant Lead-Certified/MA provides day to day clinical and administrative support for the medical assistants and clerical personnel in the ambulatory care setting and assumes leadership responsibility for the practice in the absence of the manager. The individual is responsible for the personnel management, including assisting with hiring, onboarding, evaluation, discipline, coaching, and mentorship for medical assistants and others as assigned in the department. The individual is responsible for coordinating daily/weekly patient and staff schedules. In addition, the individual collaborates with leadership and providers to lead workflow changes, process improvement, and in delivery of excellent patient care. The individual must also partner with the leadership team to ensure fiscal responsibilities, including assisting the manager in the development of the budget.

Responsibilities

• Development of clerical personnel, and medical assistants in the ambulatory office, including orientation, competency review, assistance with interviews, coaching and discipline, evaluation, scheduling, assisting with timecards, and documentation.

• · Responsible for coordinating the daily/weekly schedule (with Manager).

• Addressing Patient Complaints as appropriate (with the Manager/Director)

• Assists with coverage of the clinic as needed for surges or illness of others; performs all skills of the MA expertly within the office.

• Serves as a Super Users for the EMR

• Develops, reviews, implements policies, workflows, and procedures for the ambulatory care office.

• Assists with/plans performance improvement activities, including data collection, audits, research, and reporting.

• Assures the ambulatory practice meets regulatory and safety requirements, including maintaining readiness for surveys.

• Report and directly address violations of patient safety policy and/or protocol when involved or observed.

• Other duties as assigned.

Other Information

• Medical Assistant Registry or Certification

• Must be able to cover multiple areas and roles within the department.

• Performs clinical skills within the scope of a Medical Assistant.

Detailed Responsibilities

• Applies accounts payable concepts and knowledge.

• Coordinates appointments, including scheduling, registration, follow up, etc.

• Reviews paperwork, files, or reports of various departments, vendors, patients, and other staff to ensure integrity of data and adherence to organizational and governmental standards.

• Ensures all functions related to customer service supports the department, member organization, and patient related goals.

• Engages in various operational responsibilities to support department and organization.

• Integrates management and delivery of comprehensive healthcare services

• Cleans assigned areas and/or equipment. May include trash removal, disinfecting of clinical and non-clinical areas.

• Performs tasks of a clinical nature within scope of assigned duties and clinical expertise.

• Communicate effectively in both oral and written form, as appropriate for the needs of the audience.

• Adheres to governmental and industry specific regulations/laws. Maintains current knowledge of organization’s policies and procedures.

• Maintains and safeguards confidentiality of information, including patient, personnel, and organizational data/records.

• Provides prompt and effective service to internal and external customers.

• Compiles, analyzes, and interprets data per business needs.

• Records, maintains, distributes, and prepares documents or information.

• Assists with staff education and training as appropriate.

• Manages / maintains electronic health records in accordance with confidentiality standards and policies.

• Demonstrates and applies understanding of equipment’s usage and maintenance relative to job function.

• Develops budgetary goals and/or is mindful of financial performance targets.

• Performs general office tasks associated with the operations of department and/or organization.

  • Identifies, pursues, and achieves previously established personal, team, and organizational goals.

• Follows established procedures and standards to limit the spread of infection.

• Builds, supports, and troubleshoots issues related to IS operations.

• Manages inventory, which may include re-stocking, back ordering, purchasing, and returning.

• Maintains a safe environment for healthcare workers, patients, and/or visitors complying with Northern Light Health policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and non-punitive communication among Northern Light Health employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns. * Directly leads work efforts of subordinates and/or peers. * Performs routine inspection, repair, and maintenance to ensure the effective and efficient operation of equipment and facilities. * Attends and participates in meetings. * Guides and advises co-workers. * Researches, identifies, and/or purchases items pertinent to the position. * Works towards established performance indicators consistently. * Performs other duties as assigned or required. * Facilitates functions related to patient accounts. May include payment variance, billing, resolving balances, etc. * Provides logistic, financial, emotional support and guidance to patients. * Works to meet patient's psychological, emotional, or physical needs. * Identifies and advocates for improvement to processes within the department and organization when identified. * Coordinates, drives, and tracks key projects as assigned. * Provides coverage for peers, subordinates, and leadership on an as needed basis. * Promotes services, disseminates information, and fosters a positive image of the organization in the community. * Performs tasks according to established guidelines to ensure quality goals and standards are met. * Understands and follows QC policies and procedures. Verifies that the proper QC is performed before reporting patient results. Correctly prepares QC material. Performs, interprets, and documents QC. Understands and documents QC corrective action.

• Registers patients for appointments and procedures.

• Develops rapport and strong working relationship with external organizations and communities.

• Creates and disseminates reports to appropriate personnel. * Participates in research activities and studies.

• Actively works to identify, mitigate, and prevent risks.

• Manages various aspects of staff performance and development.

• Drafting, refining, implementing, and tracking strategic plans and goals.

• Work with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment.

• Leverages software and/or hardware relative to job function.

• Manages relationships with vendors at level commensurate with position.

Competencies

Essential:

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. * Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day-to-day operations to longer-term objectives, shifts in the industry, and system goals. * Applies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession. * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees, and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

• Serves Others: Strives to understand, meet, and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances, and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Skills Essential:

• Basic Life Support

• Blood Pressure Measurement

• Electronic medical record software.

• Fax

• Injection Administration

• Experience browsing, researching and finding information on the internet.

• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Scanner

• Specimen Collection

• Business intelligence and data analysis software.

Education Essential: *Associate degree

Experience Essential: *3-5 Years Clinical Experience *1-2 years Leadership Experience

*Relevant Work Experience

Working Conditions Essential:

• Potential exposure to abusive and/or aggressive people.

• Potential exposure to diseases or infections.

• Work with computers, typing, reading, or writing.

• Work beyond the regularly scheduled hours.

• Prolonged periods of standing.

• Prolonged periods of walking.

• Lifting, moving and loading 20 to 30 pounds.

• Potential exposure to noxious odors.

Position #54153 - Medical Assistant Lead- CertLocation Req ID null