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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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As a Process Analyst, you will play a pivotal role in bridging the gap between the business needs and technological solutions within our organization. You will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and effectiveness.

What You'll Do:

• Analyze business processes, identify potential automation opportunities, and propose an improvement plan.

• Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation/improvement and outline the impacted processes and business requirements

• Engage with cross-functional teams to develop business requirements documentation of the process to be improved in a manner that is understood by the business users and technology/product teams

• Document and diagram the existing process, environment, and dataflows

• Facilitate the planning and execution of Service Transformation projects

• Work with stakeholders to perform Feasibility and Value analysis (ROI) for the targeted processes

• Facilitate sessions with stakeholders to drive out requirements

• Act as a liaison between business and technical resources

• Experienced campaigner who can create/define functional requirements in use cases (http://www.bridging-the-gap.com/what-is-a-use-case/) , create user stories and manage backlog

• Will have to understand Business data, analyze trends, and capture valuable insights from the data for decision making

• Monitor and evaluate implemented solutions to ensure they meet business objectives and deliver expected outcomes.

• Stay updated on industry trends, best practices, and emerging technologies related to business analysis and software development.

What We're Looking For:

• Bachelor's degree in Business Administration, Computer Science, or related field.

• Proven experience as a Business Analyst or similar role.

• Strong analytical skills with the ability to interpret complex data and make informed recommendations.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

• Solid understanding of business processes, systems, and methodologies.

• Proficiency in business analysis tools and techniques, such as process modeling, requirements elicitation, and data analysis.

• Certification in Business Analysis (e.g., CBAP) is a plus.

• GDS/Travel knowledge will be an advantage

Join Our Team:

If you are passionate about driving business success through innovative solutions and thrive in a dynamic, collaborative environment, we'd love to hear from you! Apply now to join our team as a Process Analyst and be part of our journey towards excellence.

Location

United States

The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)