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Massage Envy Sales & Customer Service Associate in Carrollton, Texas

Are you a sales and customer service superstar that wants to earn uncapped bonuses while growing your career and helping people feel their best? If the answer is "YES", we want you on our team.

Cambridge Spa Group (“CSG”), a leading franchisee consolidator within the Massage Envy* franchise system, is looking for enthusiastic, customer driven, sales associates to drive member satisfaction and retention as well as advanced sales for our Carrollton Massage Envy location.

A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.


  • Uncapped Monthly Bonus Potential

  • Medical, Dental, and Vision Insurance

  • Pre-tax flexible spending savings account(healthcare, dependent care, commuter)

  • Life insurance, pet insurance and more!

  • Tiered Paid Time Off – up to 3 weeks per year

  • Free monthly services

  • Discount on services and retail products

  • Employee Assistance Program

  • Continuous training and coaching on sales and customer service that will help you anywhere your career takes you

  • Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles

  • Fast growing company with national brand recognition working to drive an inclusive community and family atmosphere

  • Make up to $13/ hour

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2021-122232

External Company URL: www.massageenvy.com

Street: 1012 W. Hebron Parkway

Street 2: Ste. 300

Post End Date: 6/13/2021