Experience Inc. Jobs

Description We are seeking a Customer Service Representative to join our team in Carrollton, Texas. This role offers a contract to hire employment opportunity in a customer-focused environment. As a Customer Service Representative, you will be the first point of contact for our customers, working to resolve inquiries and issues efficiently and effectively.

Responsibilities

• Provide exceptional support and service to customers via phone, email, and chat.

• Accurately enter customer orders into our system, ensuring all relevant details are captured and processed efficiently.

• Respond to customer inquiries promptly, identifying and assessing their needs to achieve satisfaction.

• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines, and ensuring follow-up for resolution.

• Maintain and update customer records, tracking interactions and documenting pertinent information.

• Collaborate with other team members and departments to resolve complex customer issues and escalations.

• Generate quotes for products or services based on customer requirements and pricing guidelines.

• Stay informed about company products, services, and policies to provide accurate information and support to customers.

• Identify opportunities for process improvement and contribute to the development of best practices.

• Uphold a positive and professional image in all customer interactions. Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Experience in a call center customer service role

• Ability to handle inbound and outbound calls efficiently

• Strong data entry skills

• Ability to schedule appointments effectively

• Excellent customer service skills

• Experience in answering inbound calls

• Ability to handle customer queries via email correspondence

• Experience in order entry

• Ability to multi-task and manage time effectively

• Strong verbal and written communication skills

• High level of patience and professionalism when dealing with customers

• Strong problem-solving and decision-making skills

• Ability to work in a team environment

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .