Experience Inc. Jobs

Job Purpose & Scope

Responsible for providing administrative and clerical support to the Lending department.

Essential Job Functions

• Serve as first point of contact for all internal and external calls to the department.

• Coordinate with lenders all applications received via fax and electronic submission.

• Produce reports, including monthly usage reports, multiple reports documenting daily, weekly, and monthly results, and credit reports as needed.

• Prepare and mails Adverse Action Notices to declined applicants as required by law.

• Assemble loan files for Credit Administration/Loan Review.

• Assist with documentation and request monthly disbursement of dealer reserve accounts if needed.

• Serve as liaison to ensure the bank is meeting the customers’ needs and to maximize the customer/bank relationship.

• Responsible for being familiar with bank products and services to have the ability to cross sell, as necessary.

• Assist with providing back up support as needed for commercial lending.

• Maintain good punctuality and attendance to work.

• Follow Bank policy, procedures, and guidelines.

• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of basic elements required to close a loan

• Ability to communicate effectively both verbally and in writing

• Ability to handle multiple tasks and multiple priorities

• Ability to perform under general supervision

• Ability to demonstrate strong organizational skills

• Ability to demonstrate problem solving ability

• Ability to provide exceptional customer service

• Ability to succeed in a team environment

• Ability to produce high volume and credible work with attention to detail

• Ability to produce time sensitive work, consistently meeting deadlines

• Skill in using computer and Microsoft office including Outlook, Word, Excel and PowerPoint

Basic Qualifications

• High school diploma or equivalent required

• Minimum of two (2) years’ experience with commercial loans processing preferred.

• Minimum of one (1) year experience with computers, including experience with Microsoft Word and Excel, required.

• Minimum of one (1) year administrative/clerical experience required.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.