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MIDDLE RIO GRANDE DEVELOPMENT 2-1-1 Information and Referral Specialist II in Carrizo Springs, Texas

[Business hours of operation: Monday through Friday, 8:00 am to 5:00 p.m.]{style="font-size:18px;"} [[[[[JOB TITLE: 2-1-1 Information and Referral Specialist II]{style="font-size:12.0pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="tab-stops:145.45pt right 6.5in"}]{style="font-size:10pt"} [[[[[DIVISION: Operations]{style="font-size:12.0pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="tab-stops:4.5pt right 6.5in"}]{style="font-size:10pt"} [[[[[IMMEDIATE SUPERVISOR: Director of 2-1-1 Program]{style="font-size:12.0pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="tab-stops:.5in"}]{style="font-size:10pt"} [[[[GENERAL DESCRIPTION]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[This position is responsible for providing information, advocacy and assistance to the general public and with emphasis on older persons regarding available services, resources, their benefits and entitlements.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.65pt"}]{style="font-size:10pt"} [[[[DUTIES AND RESPONSIBILITIES]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Develop and maintain public relations role, including public speaking, development of information material, media releases, advertisement and outreach of 2-1-1 service availability.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Will provide service to assist the aged and disabled in accessing available resources throughout the nine-county region.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Will provide information and referral to caregivers about available services throughout the region]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Will provide information and referral to clients regarding Medicare Medicaid call centers]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Acquire knowledge and familiarity with all state and federal programs and requirements.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Develop and maintain a disaster preparedness plan for 211.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Serve as a liaison between Homeland Security personnel, and attend coordination and training meetings if required.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Will be responsible for the incorporation of all regional disaster plans specific to each community within the region.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Will coordinate and conduct outreach activities throughout the region to promote awareness of 211.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Will coordinate media campaigns throughout the region.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Must be able to work during a disaster at least 12-hour shifts.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Will be responsible for generating reports and comply with all 211/HHSC/TIRN requirements and submissions.]{style="font-size:11.5pt"}]{ tyle="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Interview clients or authorized representatives to determine proper referral for services and or benefits as needed.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Document call records using automated tracking system and will make referrals to agency programs, other state agencies or community resources.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Provide information and referral regarding public/private benefits programs.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Provide assistance and referral for obtaining all public programs and private health insurance benefits. (Includes assistance with documents/forms/applications).]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.15pt"}]{style="font-size:10pt"} [[[[Build effective collaborations and referral links with local service agencies, and other related private, federal, state, or local agencies.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:14.4pt"}]{style="font-size:10pt"} [[[[Complete required monthly reports.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Attend initial and ongoing training programs.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Maintain regional resource database of health and human services throughout the MRGDC region as well as statewide.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Monitor program goals.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Maintain method for surveying client satisfaction and needs.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[[Perform a variety of related duties, as assigned by the Director of Aging/211 Services.]{style="font-size:11.5pt"}]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"} [[[**]{style="font-family:Arial,sans-serif"}]{style="line-height:13.7pt"}]{style="font-size:10pt"}

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