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Customer Service Representative - Controls

OTTO – designed, manufactured and precision tested, right here in the USA.

OTTO's opportunity:

Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.

Specifically, the Customer Service Representative will:

• Process customer orders with efficiency and accuracy

• Promptly respond to customer requests for quotation for standard, catalog product

• Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations

• Answer phone calls from the customer service multiline

• Reply to customer inquiries within a timely manner

• Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting

• Collaborate with other internal departments to ensure customer needs are fulfilled

• Responsible for updating and maintaining customer records in computer

• Assist with other related duties as required or assigned

What you'll need to bring to the table:

• High school diploma or equivalent

• 1-3 years customer service experience

• Must be capable of keeping a neat and organized work area

• Experience with ERP System and Microsoft Office preferred

• Strong oral and written communication skills; personable and comfortable interacting with customers

• Requires self-motivation and ability to complete projects with strict guidelines

• Positive attitude and works well within a team environment

• Strong problem-solving skills

• Ability to manage and prioritize several tasks

• Detail oriented with strong background in proofreading

• Availability for nonstandard or extended work schedule

OTTO's Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) with a company match

• Life Insurance Benefits

• Competitive Pay

• Profit Sharing Bonus

• Paid Vacation and Holidays

• Company Picnic

• Holiday Party

• AND numerous OTTO celebrations throughout the year!

To review all of OTTO's available opportunities,

please visit our career page by clicking on the link below:

https://otto-engineering-inc.breezy.hr/

OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran

Federal Notices

Federal EEOC - Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

NLRB Notice (https://www.nlrb.gov/sites/default/files/attachments/pages/node-251/employee-rights-under-the-nlra-poster-two-page-85-x-11-version-pdf-2022.pdf)

E-Verify (https://8765373.fs1.hubspotusercontent-na1.net/hubfs/8765373/HR/E-Verify_Participation_Poster%20(002).pdf)

Request for Assistance / Reasonable Accommodation:

If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.com

These contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.

OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.