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ITW Service Account Representative in Carol Stream, Illinois

Want to work for a company who protect the consumer whilst also having a highly commercial focus? ‘We Keep Food Safe’ from physical contaminants, saving lives and reducing waste.

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing Designed to Survive ™ equipment, that delivers on our company purpose to ensure when products leave the factory, they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in delivering on our commitments , providing high quality technical service and trusted advice to our customers.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization.

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety but know that they best way to achieve this is through employing a positive mindset and have a one team culture. If you have a proactive approach and want to make an impact, we want to hear from you!


The primary responsibility of the Customer Sales Representative is to grow the aftermarket sales through preventive maintenance agreements and various other service offerings. This will be achieved by closely working with a Sales Team and the Service department along with contacting existing customers and prospects in the market, actively promoting our service products.


  • Actively contact customers and prospects by phone, email and in person to promote the company and generate sales leads for the entire range of products and services offered.

  • Prospect, establish, and actively manage customer relationships; achieving or surpassing sales targets

  • Develop long-standing relationships with customers and prospects, by providing technical specialist advice, preparing and presenting commercial proposals to customers to meet their needs and nurture sales leads to maturation.

  • Manage and develop account relationships to drive new preventive maintenance contract sales and secure existing contracts renewals; as well as identifying opportunities for repairs, upgrades, and/or other service offerings.

  • Proactively generate, qualify, and pursue new client leads to generate revenue from new accounts within the target market.

  • Use CRM tools to track all required KPIs (activities and opportunities) as well as manage the pipeline and provide activities report and sales forecast for management on monthly basis.

  • Act as trusted advisor and provide technical expertise tailored to client needs.

  • Enhance customer satisfaction to retain and renew current service agreements.

  • Collaborate with various internal departments to address customer concerns effectively and pass on relevant leads.

  • Actively communicate competitive feedback and market dynamics internally.

  • Develop understanding of industrial capital equipment solutions to effectively communicate product and services offerings

  • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties


  • Associates degree in Business Administration, Marketing, Sales or related business field

  • Minimum 3 years of experience in Sales, Marketing, Customer Service or similar discipline

  • Proven competence in selling and ability to meet targets.

  • Experienced negotiator, focused on value proposition, and customer attributes / priorities.

  • Must be enthusiastic, self-motivated, and able to manage your own workload.

  • Excellent verbal and written communication skills; confident with both internal and external individuals at all levels.

  • Hands-on approach to getting things done, with a desire to make a difference.

  • Strong attention to detail and organizational skills.

  • Ability to work as part of a team as well as independently under pressure and react quickly to changing priorities.

  • Proven ability to drive the sales process from plan to close.

  • Proven ability to articulate the distinct aspects of products and services.

  • Proven ability to position products and service offerings against competitors.

  • Excellent presentation skills.

  • Ability to maintain positive relationships with customers and team.

  • High proficiency in Microsoft Office Applications (Word, Excel, Power Bi, Visio, Access) and SharePoint.

  • Must be able to occasionally travel (approx.5%) to customer sites as needed


  • Bachelors degree in Business Administration, Marketing, Sales or related business field

  • Experience of working in a capital equipment / machinery manufacturing industry

  • Technical background and/or industrial application understanding

  • Experience with Microsoft D365 F&O

This position is not eligible for visa sponsorship or relocation assistance.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at (224) 856-8937 to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.