Experience Inc. Jobs

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Opening soon Crowne Plaza Melbourne Carlton, will be a highly sought-after destination for business and leisure travelers alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. To bring this experience to life, we are looking for an innovative and passionate Business Development Director (BDD) (pre-opening). This role is vital in developing effective sales and marketing strategies, building relationships with key stakeholders, and ensuring that the hotel is positioned competitively in the market, setting the stage for success from opening day and beyond.

A little taste of your day-to-day

Every day is different, but as part of the pre-opening team, you will play a key role in ensuring this new hotel is ready to welcome its first guests, including:

• Develop and maintain relationships with key business partners and outside contacts in order to produce accommodation stays, group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.

• You will lead a highly engaged and capable team therefore significant leadership; motivational and empowerment expertise is required along with the ability to engage across a variety of customer dynamics.

• Develop and implement sales and marketing strategies and support revenue directives for the hotel to maximize the room, food and beverage, MICE and miscellaneous revenue performance and ensure the Commercial goals are exceeded.

• Ensure sales, marketing and revenue strategies are set, tactical plans are created and implemented, and results are monitored and achieved. Any shift in market or competitor set is swiftly and effectively acted on and if needed new strategies and execution plans are executed.

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.

• Conduct sales calls and production reviews with local business partners; attend business functions.

What we need from you

• Minimum 3 years’ sales and marketing experience, preferably with 1 year in a multi-unit capacity with direct supervisory experience over a sales team, or an equivalent combination of education and work experience

• Keeps abreast of changes and assesses trends in consumer buying behavior to create strategies that drive business opportunities.

• Strategic and tactical thinker – ability to develop strategic Sales plans, establish goals and objectives, set performance targets and deliver projects on time.

• Forecast and plan for likely deficits and down months a year in advance.

• Proactive approach to developing and maintaining strong relations with stakeholders.

• Strong Leadership skills in managing a team to drive for results

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t meet every single requirement, but still believe you’d be a great for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.