Job Information
Omni Hotels Concierge - Full Time - Seasonal in Carlsbad, California
Location
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
As a Concierge, you will go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.
*This is a seasonal position with an anticipated start date of April 15, 2025, and an end date of September 15, 2025.
Responsibilities
To arrange bookings, reconfirmation of airline tickets etc.
Be fully acquainted with the different points of interests.
Assist in arranging for restaurant reservations and limousines as required by our guests.
Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
Accept other special duties as required by management.
Set up all amenities for guests celebrating special occasions.
Set up special packages that include pre-calls from the concierge and specialized amenities.
Interact with other departments to ensure that guest’s needs are satisfied.
Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
Proactively work to seek out ways in which to improve the hotel experience for our guests.
Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
Qualifications
Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of the surrounding area and all of its attractions.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.
Pay Rate: $24.40/hr
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-CA-Carlsbad
Posted Date6 days ago(3/3/2025 9:01 PM)
Requisition ID 2025-120283
of Openings 1
Category (Portal Searching) Front Office Operations