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UNUM Senior Infrastructure Engineer , IRE - Global Enterprise Monitoring in Carlow, Ireland

Unum Carlow is an ambitious, innovative Technology Centre working as a global team to drive digital transformation. Unum is one of the world's leading employee benefits providers, helping millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Individuals in the Senior Infrastructure Engineer - Enterprise Monitoring position are responsible for designing system and infrastructure monitoring solutions spanning the whole range of hardware and software technologies in their designated field, using approved system engineering practices.

They will develop and maintain the high-level design plan for the overall logical and technical IT solution architecture. They will provide technical leadership and consulting across the organization, from strategic decision making to project level planning. They will gain organizational commitment for all high-level Infrastructure plans and initiate and participate in projects to evaluate technologies and methods for implementing these plans. This role may mentor Associate IE, IE I and/or IE II employees.

What you need to be successful?

  • Bachelors degree in computer science, information systems, engineering, or the equivalent unique education, specialized experience, skills, knowledge or training

  • Has 6+ years of related work experience including:

  • Advanced technical knowledge of current public Cloud infrastructures (Azure, AWS, GCP.)

  • Experienced with on-premises infrastructure and applications, cloud hosted Infrastructure-as-a-Service and Platform-as-a-Service capabilities including virtual networks, virtual machines and data services.

  • Experience with administration of Experience Monitoring/ Full Stack monitoring tools and on-boarding complex applications to enterprise Monitoring tools

  • Enterprise administration experience with many of the following APM/Monitoring tools: DynaTrace, AWS CloudWatch, Splunk Cloud, Nagios, SolarWinds, ServiceNow Event Management, SCOM or similar tools

Principal Duties and Responsibilities

  • Designs, builds and deploys solutions across the relevant infrastructure technologies.

  • Designs automation of monitoring as a service and capabilities.

  • Leads technical deployments that involve multiple IT teams and stakeholders.

  • Provides technical direction to meet the internal needs.

  • Develops and enhances the orchestration and automation tools.

  • Designs highly scalable and solutions to support the company’s future growth.

  • Provides innovative suggestions for complex implementation solutions.

  • Creates documentation and implementation plans to allow support teams to build and manage the relevant environment.

  • Stays abreast of current technologies and makes recommendations based on knowledge and research.

  • Maintains in-depth knowledge of company’s strategic business plans.

  • Collaborates with end users and senior management to define business requirements for complex systems development and gain buy-in for all on premise/cloud monitoring solutions.

  • Provides architectural consulting expertise, direction, and assistance to IT and business partners.

  • Documents and develops in-depth knowledge of company’s existing IT architecture/on premise/cloud infrastructure and technology portfolio.

  • Develops and manages a monitoring capacity plan.

  • Develops, documents, communicates, and enforces a technology standards policy.

  • Conducts research on emerging technologies in support of infrastructure development efforts and recommends technologies that will increase cost effectiveness and monitoring flexibility.

  • Develops, documents, recommends, and communicates plans for investing in monitoring solutions, including analysis of cost reduction opportunities.

Role Competencies & Skills

  • Hands-on experience with business requirements gathering/analysis

  • Experienced in monitoring design, development and a strong understanding of information processing principles and practices

  • Strong technical knowledge of current systems and cloud infrastructure software, protocols, and standards

  • Excellent ability to prioritize and divide time between multiple projects

  • Hands-on experience with scripting languages and development tools

  • Demonstrates proven project planning and management experience

  • Good knowledge of applicable data privacy practices and laws

  • Exceptional analytical, conceptual, and problem-solving abilities

  • Superior written and oral communication skills

  • Excellent technical architecture and technical support documentation skills

  • Strong interpersonal and consultative skills

  • Excellent ability to conduct research into emerging technologies and trends, standards, and products as required

  • Experience working in a team-oriented, collaborative environment

  • Provides on-call support, 1 in every 4 weeks - week long rotation of 24/7 on-call support, includes weekends.

Unum and its family of businesses offer competitive pay and an excellent benefits package, world-class training and development, and a culture built on employee ideas. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to person’s race, religion, national origin, age, disability, marital status, family status, membership of the travelling community, gender or sexual orientation. Come join us if you’re interested in working in an exciting and challenging environment for a company that is on the move!