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Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.

This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.

Apply to join New Era's team!

Postion Summary

The role of the Distribution Manager is to manage and maintain the contract relationships and day-to-day activities between New Era and its 3PL distribution network to ensure on time order execution and world class order management operations that best reflect New Era’s Brand and product to our valued customers. The location of this position is in Carlisle-Harrisburg, PA area (North American distribution center) with travel to headquarters in Buffalo, NY.

Responsibilities

• Manage the relationship and act as the primary liaison between New Era and it’s 3PL distribution centers

• Develop and maintain labor and productivity dashboard and KPI files; interpret and analyze distribution related metrics

• Oversee daily/monthly KPIs that are not in compliance and proactively ensure corrective actions are put in place

• Pursue and propose opportunities to reduce costs and increase efficiencies in the warehouses

• Manage daily order flow into the DC and work with NEC to manage any exceptions

• Work with the DC on inbound/outbound shipping processes, manage priority lists and reporting functions

• Manage and develop forecast plans for inbound and outbound workflows

• Work with leadership to develop capacity plans and staffing projections

• Responsible for customer chargeback review and developing corrective action plans

• Manage activities and staffing levels around peak shipping periods related to major sporting events, including MLB, NFL, and NBA championships

• Work with Quality Control on audits and process follow-ups as needed

• Support leadership in developing and analyzing current state and future inventory positions

• Collaborate with other internal departments, including Logistics, Customer Relations, and Planning to support distribution processes

• Keeps all sensitive matters confidential

• Other duties as assigned

Knowledge, Skills and Abilities

• Strong working knowledge of Microsoft Office Suite-Word, Excel, PowerPoint and Outlook,

• Working knowledge of SAP or Warehouse Management Systems a plus

• Strong ability to multitask

• Good/quick decision-making ability related to daily operations

• Ability to collaborate and develop relationships with internal and external stakeholders

• Must be organized, possess excellent time management skills, as well as ability to follow through

• Excellent verbal and written communication skills and the ability to exercise listening skills

• Requires problem solving ability and analytical skills

• Demonstrated ability to provide strong customer service

Education and Experience

• Bachelor’s degree in Business Administration, Supply Chain, Operations Management or a related field required. Additional experience with be considered in lieu of degree.

• Five (5) to (7) years of experience in Distribution Management that includes the management of contract distribution operations required[MS3].

• Experience with multiple sites, automation, green/brown field and start-up

• APICS certification a plus

Travel Requirement

• 15 to 20% (Domestic – Buffalo, NY)

  New Era Cap LLC. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $70,000 - $90,000 (plus bonus & benefits) and pertains to candidates located in Pennsylvania. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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