Old Dominion Freight Line Business Analyst – Salesforce Marketing in Carlisle, Pennsylvania
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Lead the effort in analyzing existing systems and business processes, identifying process and system improvement strategies, and providing project management services. Translate business requirements into a solution design using recognized Business Analysis techniques and deliverables.
Partner with marketing team and sales on lead scoring and grading and manage programming
Lead the development of requirements for process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate function areas then document the details necessary to help the development team fully understand what is to be built
Shape the development of the business unit, drive alignment across the business unit and lead the implementation of strategic initiatives
Break down business partner stories and business requirements into backlog items to be worked by the product developers and ensure the developers have a thorough understanding of each business partner story and/or application requirement
Maintain Business process documentation including additions, changes, or removal of product capabilities to ensure traceability
Ensure that all required documentation is complete and stored appropriately
Collaborate with other business analysts and lead scrum teams to ensure consistency in processes and documentation style
Lead the development of functional design specifications for new development and major enhancements
Work with designers to create interfaces that satisfy business requirements and adhere to accepted design standards
Work with testing team to develop and maintain functional test cases/scenarios and automated test scripts for load and regression testing
Provide thorough acceptance criteria for all application requirements and facilitate user acceptance testing
Review and facilitate remediation of defects resulting from regression and load testing
Document and assign defects resulting from functional, regression and load testing
Verify production changes and coordinate with business units effected
Gain and maintain a thorough understanding of supported business area(s)
Analyze business problems and recommend improvements and/or solutions
Maintain IT relationships by working with application architects, infrastructure teams, and/or database administrators to ensure compliance with OD Technology processes including SDLC, code review process, promotion process, etc.
Work with OD Technology Training team to create training documentation
Participate in the Agile process by leading daily and weekly scrums
Participate in the interview process of prospective candidates and give hiring recommendations
Lead the other Business Analyst, provide guidance and problem resolution
- Bachelor’s degree in Computer Science or related field or equivalent education and experience
6 years of working experience as a Business Analyst
Experience with Salesforce Marketing Cloud required, general administration, release management, and new feature analysis
Experience with Marketing Cloud Pardot/Account Engagement required
Experience working with Marketing organization to create and manage the process from lead identification to assignment as well as managing lead qualification requirements and programming
Expertise with system/application design and end user support
Expertise with Microsoft Office
Ability to develop and document requirements and specifications
Ability to communicate in both technical and user-friendly language
Experience working in an Agile development environment
Excellent verbal and written communication skills
Ability to multitask and work as a team player
Strong problem-solving skills and self-motivated
Ability to lead and mentor others in professional development
Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts
401(k) Retirement Plan
Credit Union access, Vacation & Holiday
“Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.
Old Dominion Freight Line
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