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Omnicell, Inc. Field Service Engineer in Carlisle, United Kingdom

Position: Field Service Engineer

Location: Carlisle

Key Responsibilities:

Engineering team technical service

  • Working with existing team of field service engineers, demonstrate a competence in engineering disciplines

  • Provide planned routine maintenance and corrective jobs on Omnicell products.

  • Manage effective car stock control and timely completion of all service administration tasks

  • Provide customer training and instruction as required. Act as a key point of contact to all customers in your customer ‘patch’

  • Carry out all duties in a professional and courteous manner whilst promoting the company at all times.

Minimum Requirements:


  • Ability to communicate in plain English

  • Strong written and verbal communication skills.

  • Working in a team or independently

  • Attention to detail.

  • Flexibility to support changing customer needs and priorities.


  • Proven track record with minimum of two years in customer support or customer service within a technology industry

  • Should have service experience (workshop or field) working and engaging directly with customers and end-users

  • Ability to quickly and methodically troubleshoot problems

  • Computer literate with ability to use relevant software packages, such as Microsoft Word & Excel

  • Understanding of Healthcare/Pharmaceutical industry is desirable


  • Must show an aptitude for fault-finding

  • Willing to travel as required to support customers. This could be at short notice and must be considered as part of the job. On occasions there may be a need to stay away from home in hotel accommodation as needed

  • Must be a good communicator with internal FS and Omnicell team and customers.

  • Must have a clean driving licence (or <6 points)

Working Conditions:

  • Home Based hybrid working, will need to live within easy commuting distance of motorway networks

  • Must be willing to travel throughout the UK to support FS related work

  • The role will involve carrying out scheduled maintenance and dealing with ad hoc support calls, either remotely or on-site. This will include replacing parts, fault finding, performing quality and safety checks, and counting car stock.

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of _ robotics, smart devices, intelligent software, and expert services _ is helping healthcare facilities worldwide _ to improve business and clinical outcomes_ _ as they move closer to the industry vision of the Autonomous Pharmacy. _

Our guiding principles inform everything we do: 

  • As Passionate Transformers , we find a better way to innovate relentlessly. 

  • Being Mission Driven, we consistently deliver on our promises. 

  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

  • In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Job Identification: 2662

Job Category: Service

Posting Date: 04/04/2024, 12:55 PM

Job Schedule: Full time

Locations: Carlisle, England, United Kingdom

United Kingdom

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.