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Southern Illinois Healthcare MEDICAL RECEPTIONIST in Carbondale, Illinois

The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.

  • Safety

  • Manages processes effectively in regard to employee/patient safety.

  • Record Keeping

  • Maintains all required records, reports, statistics, logs, files and other documents as required.

  • Process Improvement

  • Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.

  • Actively participates on system-wide or hospital-based teams as needed.

  • Role Specific Responsibilities

  • Understand emergency office procedures and individual roles, and actively participate in training drills when required.

  • Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.

  • Release approved medical records according to established procedures

  • Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.

  • Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.

  • Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.

  • Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.

  • Accurately, promptly, and professionally check-in or register patients prior to their appointment.

  • Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.

  • Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.

  • Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.

  • Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.

  • Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.

  • Complete and document in-basket and work queue tasks according to EMR and practice protocols.

  • Receive and distribute incoming mail and faxes per practice protocols.

  • Encourage and activate patient use of patient portal.

  • High School diploma or equivalent required

  • Associates degree preferred

  • Technical Experience: General typing and computer skills required.

  • Customer service and medical office with electronic medical record experience preferred.


Requisition ID: 2021-7149

External Company Name: Southern Illinois Healthcare

External Company URL: https://www.sih.net/

Street: 1239 East Main

Shift: Variable

Weekend Requirement: Weekends as required

Name: SIMS Float Pool

Telecommute: No