Southern Illinois Healthcare MEDICAL RECEPTIONIST in Carbondale, Illinois
The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.
Manages processes effectively in regard to employee/patient safety.
Maintains all required records, reports, statistics, logs, files and other documents as required.
Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.
Actively participates on system-wide or hospital-based teams as needed.
Role Specific Responsibilities
Understand emergency office procedures and individual roles, and actively participate in training drills when required.
Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
Release approved medical records according to established procedures
Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.
Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
Accurately, promptly, and professionally check-in or register patients prior to their appointment.
Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
Complete and document in-basket and work queue tasks according to EMR and practice protocols.
Receive and distribute incoming mail and faxes per practice protocols.
Encourage and activate patient use of patient portal.
High School diploma or equivalent required
Associates degree preferred
Technical Experience: General typing and computer skills required.
Customer service and medical office with electronic medical record experience preferred.
Posting Job Title: MEDICAL RECEPTIONIST
Requisition ID: 2021-7149
External Company Name: Southern Illinois Healthcare
External Company URL: https://www.sih.net/
Street: 1239 East Main
Weekend Requirement: Weekends as required
Name: SIMS Float Pool