Job Information
Lenovo Warranty Claim Specialist in Capital Federal, Argentina
Warranty Claim Specialist
General Information
Req #
WD00068583
Career area:
Administrative
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Tuesday, July 30, 2024
Working time:
Full-time
Additional Locations :
- Argentina - Capital Federal - CABA
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
POSITION DESCRIPTION
Lenovo’s Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America Authorized Warranty Service Providers (AWSP).
We provide administrative support to resellers and warranty self-maintainers who have enrolled in the Authorized Warranty Service Providers program.
The Claim Specialist is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.
Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.
The position’s responsibilities include educating servicers on terms and conditions of the program, analyzing Work Orders and Claims, guiding them through the usage of our portal, investigating warranty orders statuses and shipments, among other activities.
Warranty Claims Specialists provide support via email and phone, though most support is provided via email.
POSITION REQUIREMENTS
Bachelors Degree (in process/finalized) or equivalent.
2+ years of experience in similar companies/position is preferred.
Experience in Customer Support / Customer Service
Advanced English level, written and oral (Mandatory).
Intermediate to advanced Microsoft Excel and PowerPoint skills.
Positive attitude and ability to collaborate in an energetic environment building strong relationships.
Strong organizational, planning and problem-solving skills
Self-driven, proactive working and goal oriented
Ability to stay organized and work independently to research for solutions.
WORKDAY
9 to 18hs, Monday to Friday
Additional Locations :
Argentina - Capital Federal - CABA
Argentina
Argentina - Capital Federal
Argentina - Capital Federal - CABA