Job Information
Lenovo Customer Care Case Representative in Capital Federal, Argentina
Customer Care Case Representative
General Information
Req #
WD00069459
Career area:
Customer Experience
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Thursday, August 1, 2024
Working time:
Full-time
Additional Locations :
- Argentina - Capital Federal - CABA
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
Position Description
At Lenovo, we are focused on a bold vision to deliver smarter technology for all, we are developing world changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!
We’re looking for a Customer Care Case Rep. within the Solution and Services Group (SSG) at Lenovo.The Ideal candidate will have strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.
This position interfaces directly with Lenovo customers to negotiate and resolve complaint escalations regarding technical support, product quality, sales experience, fulfillment delays, etc. The ideal candidate will have a proven record demonstrating competency at handling customer concerns at all levels with diplomacy, urgency, and empathy. Additionally, the ability to interact with customers via telephone and email while displaying a high degree of professionalism is essential for success in this role.
Job Responsibilities
Resolving customers complaint escalations regarding technical support, product quality, sales experience, fulfilment delays, etc.
Multitasking and handling several customer complaints throughout all stages at the same time
Determining complaint resolutions and executing on those solutions to provide the customer with a great experience
Working in a fast-paced environment and working through multiple cases throughout the workday
Driving E2E improvement of processes with focus on SLAs, quality, and cost saving
Tracking and recording all case history in case management tool with correct data
Position Requirements
3+ years of experience dealing with customer product quality resolution in a high-tech industry
2+ years of experience of customer care experience proving customer facing skills (phone and email
1+ years of experience solving issues related to PC technology
Professional interpersonal communication and customer service skills to be able to successfully assist customers in a fast-paced environment
Preferred Qualifications
Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition
Technical Support experience
Ability to work independently and as part of a team
Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty
Fluent English level
Additional Locations :
Argentina - Capital Federal - CABA
Argentina
Argentina - Capital Federal
Argentina - Capital Federal - CABA