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Your day at NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Responsibilities:

Network Implementation:

• Implement network solutions that align with client requirements and industry best practices.

• Evaluate network architecture and recommend improvements for scalability, reliability, and security.

• Configure and deploy network devices, including routers, switches, access point and load balancers.

Network Operations and Maintenance:

• Monitor network performance and proactively identify and resolve issues to minimize downtime and optimize performance.

• Perform network capacity planning to anticipate future network growth and make recommendations for network upgrades and enhancements.

• Manage 2nd level of support and collaborate with the operations team to troubleshoot and resolve network-related incidents and service requests.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including system administrators, software engineers, and project managers, to deliver integrated solutions.

• Participate in project planning, providing network design recommendations and estimating resource requirements.

• Stay current with industry trends and emerging technologies, sharing knowledge and expertise with the team.

Schedule:

This role will be performed on a specific schedule of 9 hours from Monday to Thursday and 4 hours on Friday.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3 years of experience as a Network Engineer or in a similar role.

• Professional certifications such as CCNP are highly desirable.

• Strong knowledge of network protocols and technologies, including TCP/IP, VLANs, OSPF, BGP, SDWAN, ACI, and QoS.

• Proficient in network hardware and software configuration and management.

• Strong analytical and problem-solving skills with a focus on attention to detail.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and clients.

• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

• Continuous learning mindset and willingness to adapt to emerging technologies and industry trends.

• The candidate must be native from a NATO country and holding a valid NATO Secret Clearance is an asset.

• English is mandatory. French is good asset.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.