Job Information
Mass Markets HR Officer in Cape Town, South Africa
POSITION OVERVIEW
Job Title:HR Officer
Job Type:Full-Time, Permanent
Location:Onsite - Pinelands, Cape Town
Schedule:Monday - Friday (USA Hours)
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking an experienced HR Officer who will be responsible for supporting various HR functions, including recruitment, employee relations, performance management, and compliance with labour laws. The ideal candidate will have a strong understanding of HR policies and practices and be adept at handling administrative tasks and resolving employee concerns.
The ideal candidate must be able to demonstrate flexibility in their work schedule, including the capability and readiness to work shifts as needed, ensuring continuous HR support.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions.
POSITION RESPONSIBILITIES
Key Responsibilities:
Recruitment & Onboarding:
Assist with recruitment process, screening and selection, interviews, background checks.
Coordinate and conduct new employee onboarding and orientation programs including arranging background screening checks with service providers.
Employee Relations:
Act as a point of contact for employee enquiries and concerns.
Address and resolve employee grievances and disputes in a timely and professional manner.
Initiate, chair or support in disciplinary hearings.
Performance Management:
Assist in the development and implementation of performance management systems.
Support managers in probation reviews, performance appraisals and employee development plans.
Compliance & Record-Keeping:
Ensure compliance with South African labour laws and company policies.
Maintain accurate and confidential employee records and documentation.
Compensation & Benefits:
Assist in administering employee benefits programs and compensation structures.
Conduct salary benchmarking and manage employee queries related to compensation.
HR Administration:
Prepare HR reports and assist in HR projects and initiatives.
Handle administrative tasks related to HR operations, such as leave management and attendance tracking.
Coordinate with payroll departments to ensure accurate and timely payment of salaries.
Ensure all employee records (personal details, employment history, performance evaluations, etc.) are up-to-date and accurate.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Degree or Diploma in Human Resources.
3-4 years of HR experience, preferably in a similar role.
Strong understanding of South African labour laws and HR best practices.
Excellent communication and interpersonal skills, resilience, attention to detail, and strong organizational abilities.
Familiarity with HR software and Microsoft Office Suite.
Ability to handle sensitive and confidential information with discretion.
Strong problem-solving skills and the ability to work independently.
Proactive and adaptable to changing work environments.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
ID2024-42581
Updated Date9/9/2024
DepartmentHuman Resources Positions
EducationBachelor's Degree
Min. Years Experience3
Company/BrandMCI
Location : LocationZA-WC-Cape Town
Career LevelMid-Level
DivisionBusiness Process Outsourcing
Employment TypeFull-Time