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Req# 28754 Aultman Health Foundation, CANTON, OH AULTMAN HOSPITAL Aultman Health Foundation Full Time, Day/Night rotating, 40 PURPOSE OF POSITION This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below. AMG AOH Cerner Clinical Engineering ComDoc General Maintenance Heating, Cooling, and Refrigeration Information Systems MSO Property Management RESPONSIBILITIES & EXPECTATIONS Triage Help Desk tickets that are created via the Service Center application Obtain required and/or additional information from end-user as needed Answer incoming calls and gather information to escalate issue to correct department for resolution Assist users with password resets Maintains knowledge base for ticket escalation to prevent errors and delay of service Ready leased equipment to be returned to vendor Any other duties or projects as assigned Qualifications: High School graduate Customer service experience is required General computer skills Strong analytical and organizational skills High level of verbal and written communication ability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. WORKING CONDITIONS The Help Support employee will be assigned a shift with rotating weekends and holidays Flexibility is required to ensure coverage Lunch and breaks as per hospital policy Holiday rotations are required Works in well-lighted/ventilated office area Works at individual workstation equipped with PC, desk, telephone, and necessary supplies Subject to changes in priorities and stress Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com, or call 330-363-5415 for further assistance.