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Req# 28714 Aultman Health Foundation, CANTON, OH AULTMAN HEALTH FOUNDATION Aultman Health Foundation Full Time, Day Shift, 40 BRIEF SUMMARY OF THE POSITION This position is responsible for providing Aultman Health Foundation employees and patients' desktop support. ESSENTIAL PHYSICAL/COGNITIVE JOB FUNCTIONS Employees must be able to perform the essential functions of this position, with or without reasonable accommodation. *Note: "technical, operations and training support" can be offered via telephone or in person. Provides technical, operations and training support to users of Aultman Health Foundation Information System's devices which include but are not limited to: o PCs, monitors, All in Ones and laptops Panasonic Toughbooks Handheld Caremobiles/Careadmins Mobile Carts (WOWs) Fingerprint Readers Printers Cisco IP phones Provides technical, operations and training support to users for the following Aultman Health Foundation Information System's approved software applications which include but are not limited to: o Microsoft Win7/8/8.1 Microsoft Office 2003/2007/2010/2013 Imprivata Cerner Millennium products RoadNotes Homeworks SoftLab Medipac Intra/internet applications Provides technical, operations and training support to users for the wired/wireless network in Aultman Health Foundation. On a weekly basis the technician will proactively round assigned clinical areas. Complete PC refreshes for leased equipment due back Maintains IS equipment database for Aultman Health Foundation assets. Any other duties as assigned. In addition, the AH Desktop Support position will be responsible for, but not limited to, the following duties: Onsite technical, operations and training support to Aultman affiliated outbuildings Assistance with onsite troubleshooting of: o Wireless Network IP Phones Servers System Applications Proactively coordinate support and system refreshes of outbuilding PC equipment Coordinate support of System Applications with vendor(s) Any other duties as assigned EDUCATIONAL/EXPERIENCE REQUIREMENTS Minimum Education/Experience Associates Degree in a Computer Related Field is required; Bachelor's Degree or structured advanced training in Information Technology is preferred. Knowledge of computer systems and related technology, including multiple software systems, interfaces, printer and peripheral operating systems. Strong analytical and organizational skills and high level of verbal and written communication ability. Ability to work independently and without direct supervision. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. JOB LOCATION AND SCHEDULING Each Desktop Support Technician will be assigned a standard shift. They may be assigned any 40-hour shift required for proper customer service. Each technician should be prepared to fill-in for another shift in case of vacations, sickness, or shifting priorities. Other hours may be required by project activity and production support. Some nights and weekends. On-call and weekend rotations once tech is trained Lunch and breaks as per hospital policy. Works in well-lighted/ventilated office area Works at individual workstation equipped with PC, desk, telephone, IP phone, shelves, and necessary supplies. Some lifting of light equipment will be required along with the potential of excessive walking/standing during working hours. Subject to changes in priorities and stress. Subject to frequent interruptions due to questions from staff members and customers. Hazardous waste exposure rating: 3 IMPORTANT NOTICE This job description is intended to describe the general nature of the work performed. It