Experience Inc. Jobs

Description We are offering an opportunity for a Customer Service Representative to join our team based in Canton, Michigan. This role involves extensive interaction with a diverse clientele, primarily focusing on assisting with financial aid processes in a technical school setting. The role demands the application of various skills including customer service, data entry, and proficiency in Microsoft Excel and Microsoft Word.

Responsibilities:

• Assist students and parents with the completion of the FAFSA application

• Collect and manage required financial paperwork from students and parents

• Communicate effectively with both internal and external partners, clients, and customers

• Utilize multiple computer systems, applications, and search tools to find and manage information

• Deliver personalized, quality service in every interaction, striving to exceed customer expectations

• Solve problems proactively, listening for customer cues and resolving issues with grace and integrity

• Handle both inbound and outbound calls, demonstrating excellent verbal communication skills

• Perform data entry tasks and schedule appointments efficiently

• Engage effectively with both internal and external partners and clients/customers

• Exhibit foundational knowledge of Customer Relationship Management (CRM) systems and other computer applications. Requirements • Proficiency in handling inbound and outbound calls in a call center environment

• Demonstrated experience in providing exceptional customer service

• Proficiency in data entry tasks and order entry procedures

• Proficient in managing email correspondence professionally and effectively

• Ability to schedule appointments accurately and efficiently

• Proficiency in using Microsoft Excel and Microsoft Word

• Prior experience in a customer service representative role will be advantageous

• Excellent communication and interpersonal skills

• Ability to work effectively as part of a team and independently

• Strong problem-solving skills and the ability to make decisions under pressure

• Attention to detail and accuracy in all tasks

• Ability to learn new software and systems quickly

• Flexibility to work in shifts, during weekends, and on holidays if required

• High school diploma or equivalent educational qualification.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .