Experience Inc. Jobs

Job Overview:

TheResident SupportSpecialistis partof theregionaloperationsteam andis responsible forexecution of processes in support of the property management team andregionaloperations. The Resident Support Specialist focuses on resident interactions and acts as a liaison between Community Managers, internal teams,and residents to ensure that lines of communication are open andviable, with a primary focus onprovidingexcellent customer service. As part of the regional operations teamcovering a variety of community association support functions, other specialty roles may be assignedbased on need.

Your Responsibilities:

• Respond with great customer service to a high volume of emails and phone calls.
• Serve as the customer service front line while answering emails.
• Handle escalated phone calls from our Customer Care Center.
• Receive, record, respond, and/or route customer inquiries in an appropriate manner.
• Investigate customer inquiries, concerns, and issues ina timelyand courteous manner.
• Document all contacts, actions, and responses in customer database.
• Assistin correspondence with mass communication emails.
• Follow established policy and procedures.
• Collaborate with internal team to ensurehighestlevel of service is provided.
• Respond clearly and effectively to homeowner inquiries as needed.
• Maintainaccurateproperty,ownerand resident information in company software.
• Utilize Standard Operating Procedures to strive to exceed department expectations. 
• Provideadministrative support to the operations team as needed.
• Special projectsand other dutiesas assigned by supervisor.

Skills & Qualifications:

• Two years of experiencepreferredin administrative office functions including data entry, internal/externalcommunicationand task prioritization.  Experience in high volume processing highly preferred. 
• Bachelor’s Degree or combination of education,experienceand training. 
• Ability to work independently and with minimum supervisionin afast-pacedenvironment. 
• Ability to interact with owners,residentsand internal associates. 
• Ability to work alongside team members toassistin troubleshooting and problem solving. 
• Flexible,organizedand able to handle competing priorities. 
• Strong communications skills (i.e., conversational skills and writing skills). 
• Strong computer skills with aproficiencyin MS OfficeSuite 
• High levelof attention to detail.
• Ability toestablishand maintain effective working relationships. 

What We Offer :

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision,and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.

Disclaimer Statement :

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.