Job Information
Holtec International -Holtec Security International - Helpdesk Analyst in Camden, New Jersey
Description:
HSI is excited about our continued growth and are seeking a someone to fill the position of Helpdesk Analyst to support our team in offering excellent technical support to our clients. The successful candidate will have working knowledge of Microsoft Windows environments, Active Directory, DHCP, PC hardware, remote access, and remote support. Candidates must also possess excellent interpersonal, verbal, and written communication skills, documentation skills, and perform with minimal supervision.
Tasks and responsibilities include:
Troubleshooting and resolving hardware & software issues in a timely manner
Record all client inquiries in ticketing system; from initial call to incident resolution
Perform on-site troubleshooting of hardware
Perform new software/hardware installations, configurations, and upgrades
Install, Configure, & Support MS Office Products
Serve as the point of contact for laptop and Chromebook break/fix issues
Maintains the integrity of workstations
Office365 Administration
Assist customers in gaining access to various systems
Ability to understand & articulate root cause on client issues
Work closely with the team to resolve or properly close aging tickets
Manage individual queue of tickets and respond, document, and close in a timely manner.
Ensure the highest level of customer satisfaction
Qualifications:
Previous experience providing support in a Helpdesk role.
Degree in Computer or related field is a plus.
Excellent analytical abilities, project, and time management skills, with ability to work on multiple projects simultaneously.
Active Directory Experience
Experience troubleshooting Windows 7 and 10 Desktop Operating Systems
Experience with Remote Support software
Excellent oral and written communication skills; including the ability to interact with people at various levels.
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